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- Tasks: Welcome guests and ensure a memorable experience at our luxury hotel.
- Company: Fairmont Pittsburgh is a 4 diamond, LEED certified luxury hotel in the heart of the city.
- Benefits: Enjoy competitive pay, flexible benefits, employee rates, and learning opportunities.
- Why this job: Join a diverse team and make a difference through guest interactions and social initiatives.
- Qualifications: Previous front office experience is a plus; strong communication and guest service skills required.
- Other info: Must be comfortable working around dogs; flexible shifts including weekends and holidays.
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
What Is In It For You:
- Competitive salary and flexible benefit plans
- Opportunity for commissions
- Employee rates at Luxe Accor properties in North and Central America
- Learning programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibility and Employee Wellbeing initiatives
Job Description:
You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.
What You Will Be Doing:
- Greet guests upon arrival with a warm and sincere welcome
- Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
- Issue keys while ensuring utmost safety and confidentiality
- Maintain and protect guest privacy and discretion
- Settle guest accounts while ensuring all services standards are followed
- Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
- Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- Drive revenue through room upsells and cross-promotion of other hotel outlets
- Build strong rapport with support departments
- Create reservations for guests who are at the desk or who call in after hours
- Consistently offer professional, engaging and friendly service
- Resolve guest issues and inquiries, and escalate to Supervisor or Manager when appropriate
- Other duties as assigned
Your Experience and Skills Include:
- Ability to work all shifts including overnights, weekends, and holidays
- Previous experience in Front Office operations in a luxury setting an asset
- An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
- Proficiency in English required, bilingual is an asset
- Excellent written/verbal communication, coaching and interpersonal skills
- Strong guest service orientation, utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
- Desire to work as part of a large, diverse team
- We are a dog-friendly property, comfortability to work around animals and animal dander is necessary
Additional Information:
- Constant walking and standing during shift
- May occasionally exert up to 25 pounds lift, carry, push, or pull objects
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion: Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Front Desk Agent - Part Time employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - Part Time
✨Tip Number 1
Familiarise yourself with Fairmont Pittsburgh's values and mission. Understanding their commitment to luxury service and guest experience will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight any previous experience in luxury hospitality settings. Be ready to share specific examples of how you've provided exceptional guest service, as this will demonstrate your capability to meet the high standards expected at Fairmont.
✨Tip Number 3
Prepare to discuss your ability to handle pressure and resolve guest issues. Think of scenarios where you successfully managed difficult situations, as this will show your problem-solving skills and adaptability in a fast-paced environment.
✨Tip Number 4
Since Fairmont is a dog-friendly property, if you have experience working with animals or are comfortable around them, make sure to mention this. It could set you apart from other candidates and show your versatility.
We think you need these skills to ace Front Desk Agent - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Front Desk Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and customer service. Mention specific experiences where you provided exceptional guest service, and express your enthusiasm for working at Fairmont Pittsburgh.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as proficiency in Front Office Systems, excellent communication abilities, and experience in a luxury setting. Use bullet points for clarity.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Guest Service Skills
As a Front Desk Agent, your ability to provide exceptional guest service is crucial. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your empathy and problem-solving skills.
✨Familiarise Yourself with the Hotel
Research Fairmont Pittsburgh and its offerings before the interview. Understanding the hotel's unique features and services will allow you to speak confidently about how you can contribute to creating memorable guest experiences.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you handle difficult conversations or resolve guest complaints effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle various situations at the front desk. Think through potential challenges you might face and how you would address them while maintaining luxury service standards.
