At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable dining experiences for our guests.
- Company: Join the Accor network, a global leader in hospitality with endless opportunities.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Diverse and inclusive workplace with a focus on personal development.
- Why this job: Be part of a passionate team that creates memorable moments for guests.
- Qualifications: Experience in food service and a knack for building rapport with customers.
The predicted salary is between 24000 - 30000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Deliver consistent and memorable service to all our guests. Connect and work together with your team to ensure every guest leaves with a wish to return. Be a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment. Serve guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar). Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
Develop employees' motivation and team spirit by creating a good working atmosphere. Integrate and train employees, providing support for skills development. Ensure that employees are well presented (uniforms, personal hygiene etc.). Help employees improve their skills and provide support. Ensure all mandatory training is completed. Manage the products available for guests. Keep the loss and breakage of equipment to a minimum and keep the superior informed. Keep an inventory of equipment and track items coming in and out.
Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests. Take orders and send them to kitchen staff through the POS system. Deliver orders promptly to the kitchen production area. Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Take responsibility for your designated section and station. When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling. Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
If you feel you are the right candidate for the role, please click ‘apply’ now! We’d love to hear from you!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Food & Beverage Team Leader employer: Accor Hotels
Join the Mercure Hawkwell House, part of the prestigious Accor network, where we prioritise your growth and well-being in a vibrant and inclusive work environment. As a Food & Beverage Team Leader, you will not only enhance guest experiences but also benefit from extensive development opportunities and a supportive team culture that values every contribution. Embrace the chance to be a Heartist® and make a meaningful impact while enjoying the perks of working in a globally recognised hospitality brand.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Heartist®.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with guests and your team, think of some examples where you've created memorable experiences for others. Share these during your chat!
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional, as first impressions matter. A well-presented appearance shows that you care about the role and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Food & Beverage Team Leader
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our vision of responsible hospitality.
Tailor Your Application:Make sure to tailor your application to the Food & Beverage Team Leader position. Highlight your relevant experience and skills that align with the job description, especially your ability to create a positive atmosphere and deliver memorable service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Accor Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and the Accor network. Understand their values, mission, and what it means to be a Heartist®. This knowledge will help you connect your answers to their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Food & Beverage Team Leader, you'll need to build rapport quickly. Prepare examples from your past experiences where you've successfully connected with guests or motivated your team. Highlight your upbeat personality and how it contributes to creating memorable experiences for customers.
✨Demonstrate Your Service Knowledge
Familiarise yourself with the F&B concepts relevant to the role. Be ready to discuss how you would handle order taking, suggestive selling, and maintaining high service standards. Showing that you understand the importance of these elements will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they foster a positive working atmosphere. This not only shows your interest but also helps you gauge if the company is the right fit for you.
