At a Glance
- Tasks: Lead a vibrant team to deliver exceptional food and beverage experiences for our guests.
- Company: Join Accor, where passion meets hospitality at Ibis London Heathrow Airport.
- Benefits: Enjoy competitive pay, discounts worldwide, free meals, and 28 days holiday.
- Other info: Opportunity for growth in a dynamic hotel setting near Heathrow Airport.
- Why this job: Be part of a fun, energetic team making memorable moments for guests every day.
- Qualifications: Experience in leading teams and strong service skills in fast-paced environments.
The predicted salary is between 15.8 - 15.8 £ per hour.
Company Description
Join us at Accor, where life pulses with passion!
Contract Type
Permanent / Full Time
Salary
£15.80 per hour
Our mission at I bis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms.
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Viv Up program with direct access to GP, high street discounts and many more
- Work based Pension
Job Description
- Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
- Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
- Manages and motivates the teams in order to improve sales and the quality of F&B services.
- Improves the department's results by increasing sales and the productivity of F&B points of sale.
- Customer relations
- Enhances guest satisfaction,
- Handles guest comments and complaints, ensuring follow-up,
- Develops close relationships with guests to encourage loyalty,
- Ensures guests receive a warm and personalized welcome,
- Professional Techniques / Production
- Organises and supervises the preparation of points of sale according to activity forecasts,
- Checks that sales materials are well presented
- Commercial / Sales
- Sets daily sales targets for the team
- Analyses guests' comments and shares them with the team
- Keeps close track of what the competition is doing, and encourage upselling techniques
- Develops excellent relations with guests
- Management and Administration
- Supervises purchasing for the restaurant, manages stocks and checks that, Accor Shop purchasing targets are met as decided by the brand,
- Ensures that the equipment and cultural assets of the department remain in good condition and working order
- Flexible to cover and manage last minute operational challenges i. e. delay flight, staff sickness
- Ensures that food and beverage costs comply with requirements defined by the hotel and the brand
- Hygiene / Personal safety / Environment
- Is responsible for keeping the equipment and furniture in good condition,
- Ensures machinery works reliably and follows up any technical work,
- Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
- Sets up an action plan based on the hygiene analysis results and tracks implementation
- Applies and ensures application of the hotel's security regulations (in case of fire etc)
- Is responsible for the security of people and property in the area under his/her remit
- Maintain high grooming and uniform standards and make sure employees are strictly abiding by it
Qualifications
- Previous experience in leading team members
- Strong restaurant/bar service experience
- Ability to effectively manage fast paced environments within the restaurant, bar
- Additional Information
A little more information
- You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
- Our hotel offers 356rooms, within very close proximity to London Heathrow Airport.
The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
- To ensure you can best welcome and care for our guests you will need to be fluent in English.
- #J-18808-Ljbffr
Food and Beverage Team Leader employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
