Food and Beverage Multi skilled Team member

Our mission at Ibis Birmingham New Street is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

This is a dynamic, multi-tasking flexible hours role that involves working across the kitchen, restaurant, bar, and conference rooms at a busy IBIS hotel. On any given day, you could be cooking, washing dishes, serving guests at the bar or restaurant, or assisting with the setup of conference rooms. It’s a fast-paced, flexible position that requires adaptability and the ability to juggle different responsibilities seamlessly.

• Prepare and present menu items showing variety and flair, within the cost margins specified by the hotel.
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Work with and co-ordinate the work of apprentices in the preparation and production of food as required.
• Prepare and ensure availability of mis en place as required.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned. Report any problems to the Management.
• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Cleaning and rearranging the conference rooms for upcoming events.

• Notify your Manager of any reason you may not be capable of performing your tasks safely.
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
• Comply with safe work practices by following Accor Health, Safety and Environment policies.
• Attend and actively participate in all WH&S training required of you by the Hotel.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.
• Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Be fully conversant with departmental fire and evacuation procedures.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications.

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.
• Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Basic customer service skills, experience in a kitchen environment, and an understanding of conference room setup in a hotel are beneficial but not required. Training will be provided to help you get up to speed with the necessary skills for the role. Please note that Right to work in UK is a must and we will not be able to arrange sponsorships.

• Hourly wages £12.00
• Pension Scheme
• Training & Development
• Additional holidays with service
• International Development Opportunities

You end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, and recognition.