Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
Excellence in Employee Experience
HR Team of the Year
HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
Talent Development Team of the Year
Job Description
JobTitle: FloristIntern
Department:Florist at The Savoy
Inspired andsupportedby:Creative Floral Design Manager
Temporary Work: 5thof October 2026 to 8thof January 2027
Salary: Minimum wage + service charge
Your purpose will be:
Tobe responsible forexceeding our guest expectations on a day-to-day basis within our Florist department.
Assistingwith daily tasks with retail shop, workroom, onlineordersand guest communication
You will be accountable for:
To ensure the flower shop and departmentmeetsthe hotel brand & 5-star luxury standards.
To ensure all guest flower requests are met with professional service.
To take ownership of any guest requestencounteredto completion.
To prepare all guest order requests as a priority and deliver to guest rooms.
Toensure display stands are up to standard daily including pricingin flower shop.
Toassistwith our guest orders as direct contact in a polite and helpful manner with genuine interest
To ensure guests are charged through our POS system.
To ensure all guest requests have a trace, alert and preference on profile updated.
To be passionate, creative and encourage all upsell and revenue opportunities.
To ensure stock levels aremaintained,organisedandmonitored.
ToassistSavoy Flowers Team withadhocduties asrequired, especially at peak times
To work in a clean and tidy manner, clearing away things you are no longer using.
Keep the floors clean and dry to avoid any slips or falls.
Tomaintainandclean retail areas in the shop
Tomaintainamicable and co-operative working relations with other departments.
Tocomply withall Food Hygiene and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
Actin accordance withfire, health and safety regulations and follow the correct procedures when the situation arises.
To carry outadditionaltasks as instructed and by reasonable request from the leadership team.
Adhere to all Savoy policies and procedures as outlined by the hotel.
Be an active colleague of the Savoy team in our mission of ‘Turning Moments into Memories’ for our guests.
Qualifications
Whatyou willneed to do in this role?
1year experience in Luxury London Retail orHospitality Industry.
Outstanding communication skills, both written & verbal.
A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
Enthusiastic and positive personality with the ability to build trusting relationships with others.
Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
Applicablejob relatedskills as per Accountable Duties
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’sin it for you?
Exclusive discounts:
Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Colleague restaurant, interfaith prayerroomand wellness room
Laundry services for all colleagues
Gym access
Local discounts for F&B and retail
Florist Intern at The Savoy Hotel employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
