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- Tasks: Lead the restaurant team, manage reservations, and ensure top-notch service.
- Company: Join Chet's at The Hoxton, a vibrant restaurant in Shepherd's Bush serving Thai-American comfort food.
- Benefits: Enjoy competitive pay, 28 days holiday, free meals, and discounts across the Ennismore family.
- Why this job: Be part of a fun, inclusive team that values authenticity and offers growth opportunities.
- Qualifications: Looking for a natural leader with a passion for hospitality and a team-oriented mindset.
- Other info: Participate in social events and volunteer opportunities while enjoying a supportive work environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We're looking for a Floor Manager to join our restaurant team in Chets at The Hoxton, Shepherd's Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush, in an eclectic and diverse neighborhood. It features 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food.
What you’ll do…
- Ensure the restaurant/bar area complies with H&S standards for each shift.
- Lead the daily briefing for the restaurant/bar team.
- Coordinate and manage the reservations system.
- Draft floor plans based on expected covers.
- Support the Restaurant AGM with stock management, including ordering and stock counts.
- Assist the Restaurant AGM in training on wine, food, and beverage menus.
- Handle cash and report revenues daily according to hotel SOPs.
- Oversee service on the floor and bar.
- Ensure the safe opening and closing of the restaurant.
- Collaborate with the culinary team on menus, service, and product availability.
What we’re looking for…
- A natural leader who manages others effectively and fosters a positive environment.
- Someone who values authenticity and individuality in the workplace.
- A passion for hospitality—whether that’s drinks, meals, events, or accommodations.
- Ability to create memorable experiences for guests and staff alike.
- Comfortable with a team-oriented, ego-free approach to work.
- Willingness to try new approaches and embrace change.
- A team player who supports colleagues and enjoys having fun at work.
What’s in it for you…
- Competitive salary plus participation in the TRONC scheme.
- 28 days of holiday (including bank holidays), pension, and life insurance.
- A health cash plan to support your physical and mental wellbeing.
- Confidential support services and mental health first aiders.
- Retail and hospitality perks through our partners.
- A free night at The Hoxton and a meal for two upon starting.
- Free food during shifts.
- Discounts across the Ennismore family for you and your loved ones.
- Annual free night at The Hoxton and milestone bonuses.
- Opportunities for career progression within a global brand.
- Training programs and academies for skill development.
- Extra time off for volunteering.
- Team events, parties, and regular social gatherings.
- Enhanced family leave options.
- Participation in diversity and inclusion events throughout the year.
Floor Manager - Chets employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Chets
✨Tip Number 1
Familiarise yourself with the unique blend of Thai and American cuisine that Chet's offers. Understanding the menu will not only help you during interviews but also show your genuine interest in the restaurant's concept.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples from your past experiences where you successfully managed a team or improved service standards. This will demonstrate your capability to foster a positive environment.
✨Tip Number 3
Research the local area of Shepherd’s Bush and its diverse clientele. Being knowledgeable about the community can help you tailor your approach to creating memorable experiences for guests.
✨Tip Number 4
Prepare to discuss how you handle change and embrace new approaches in a fast-paced environment. Sharing your adaptability will resonate well with the team-oriented culture they value at Chet's.
We think you need these skills to ace Floor Manager - Chets
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Floor Manager position at Chets. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality management. Emphasise any leadership roles, customer service achievements, and familiarity with health and safety standards in a restaurant setting.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your understanding of the unique Thai-American dining experience at Chet’s. Mention specific examples of how you have created memorable experiences for guests in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Show Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts, showcasing your natural leadership qualities.
✨Emphasise Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry during the interview. Share stories about memorable experiences you've created for guests or how you've contributed to a positive work environment, as this aligns with what the company values.
✨Familiarise Yourself with the Menu
Since Chet’s offers a unique blend of Thai and American cuisine, it’s crucial to have a good understanding of the menu. Research the dishes and be prepared to discuss how you would assist in training staff on food and beverage offerings.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations on the floor. Think of scenarios related to health and safety compliance, managing reservations, or dealing with difficult customers, and how you would approach them.
