At a Glance
- Tasks: Welcome guests and serve hot beverages and snacks with a smile.
- Company: Join Mercure & ibis London Earls Court, a stylish hotel transforming into a modern 4-star experience.
- Benefits: Enjoy discounts worldwide, free meals, complimentary stays, and health perks.
- Other info: Full-time role includes weekends; opportunity for growth and development.
- Why this job: Be part of an exciting hotel evolution while delivering memorable guest experiences.
- Qualifications: Excellent customer service skills and proficiency in English are essential.
Company Description
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realise your dreams.
Job Description
POSITION OVERVIEW
- Department: Food & Beverage
- Salary: £14.00/hr
Providing a warm welcome to guests and taking hot beverage orders and snacks will be at the heart of what you do. You will use your excellent customer service skills to give guests an experience that they are sure to remember! This is a full-time position (weekend included).
MAIN RESPONSIBILITIES
- Welcoming the guests to our new F&B outlets & providing efficient, friendly, and professional service
- Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
- Communicating proficiently in English (spoken and written) with guests
- Preparing and serving a wide range of cocktails and coffees
- Good knowledge of our products
- Take responsibility for your designated section and station
- Ensuring that the F&B area remains well stocked at all times
- Receiving and processing customers’ payments
- Making sure ingredient labels are visible in all stations
- Maintaining hygienic food service techniques during service
- Cleaning and sanitizing tables
- Taking a positive problem-solving approach to guest problems and concerns
- Actively selling and promoting hotel facilities and services
NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Additional Information
PERKS FOR YOU
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Health Insurance
- Eye Test Vouchers
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
F&B Team Member in London employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member in London
✨Tip Number 1
Familiarise yourself with the Mercure & ibis brand and their commitment to service excellence. Understanding their values will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your passion for service, which is crucial for the F&B Team Member position.
✨Tip Number 3
Research the types of beverages and snacks that are popular in the hospitality industry, especially cocktails and coffees. Being knowledgeable about these products can give you an edge in discussions during the interview.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations with guests. The ability to problem-solve effectively is key in this role, so think of specific scenarios where you've successfully resolved issues in the past.
We think you need these skills to ace F&B Team Member in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the F&B Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for customer service and your enthusiasm for being part of the hotel's transformation. Mention specific aspects of the hotel’s mission and values that resonate with you.
Highlight Relevant Experience:In your CV, emphasise any previous experience in food and beverage roles or customer service positions. Use specific examples to demonstrate your ability to provide excellent service and handle guest interactions.
Proofread Your Application:Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
✨Know the Menu
Familiarise yourself with the types of beverages and snacks that will be served. Being knowledgeable about the menu will help you answer questions confidently and show your commitment to the role.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you have collaborated with colleagues in previous roles to create a positive environment, as teamwork is essential in a busy F&B setting.
✨Prepare for Common Scenarios
Think about potential challenges you might face in the role, such as handling difficult customers or managing busy periods. Prepare responses that showcase your problem-solving skills and ability to stay calm under pressure.
