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- Tasks: Serve guests with passion, ensuring a memorable dining experience.
- Company: Join Accor, a global leader in hospitality with over 45 brands.
- Benefits: Enjoy discounts worldwide, learning opportunities, and career growth.
- Why this job: Be part of a caring team and make a real impact on guest experiences.
- Qualifications: Friendly attitude and a knack for problem-solving in guest service.
- Other info: Diverse and inclusive workplace with opportunities to shine globally.
Company Description
Joinus at Accor,wherelife pulseswithpassion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.
Job Description
Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
Qualifications
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
Actively sell and promote, hotel facilities and services
Additional Information
- What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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F&B Team Member employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accor's values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for the Heartist® team.
✨Tip Number 2
Practice your service skills! Since you'll be serving guests, brush up on your order-taking and suggestive selling techniques. Role-play with a friend to get comfortable and confident in delivering top-notch service.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you've turned a guest's frown upside down. This will help you stand out as someone who can handle challenges with a positive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Accor family and becoming part of their amazing hospitality journey.
We think you need these skills to ace F&B Team Member
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for providing excellent service and creating memorable moments for guests.
Tailor Your Application: Make sure to customise your application to fit the F&B Team Member role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for at Accor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the team. Highlight your relevant experience and skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research Accor and its values. Understand their commitment to responsible hospitality and what it means to be a Heartist®. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Service Skills
As an F&B Team Member, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved guest issues effectively. Highlight your ability to create positive experiences, as this is crucial for the role.
✨Practice Suggestive Selling
Familiarise yourself with suggestive selling techniques, as this is a big part of the job. Think of ways to promote menu items or hotel services during the interview. You might even role-play a scenario where you take an order and suggest additional items to enhance the guest's experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support career growth within the company. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
