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- Tasks: Lead the Housekeeping team to ensure top-notch service and maintain resort standards.
- Company: Join Raffles Bali, a luxurious resort with stunning ocean views and exclusive amenities.
- Benefits: Enjoy a vibrant work environment, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a prestigious brand while making guests' experiences unforgettable in paradise.
- Qualifications: Must have a diploma or degree in Hospitality and 5 years of relevant experience.
- Other info: Experience in luxury villas is essential; knowledge of local hotel regulations is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Company Description: Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences.
Job Description: Manage the operations of the Housekeeping Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resort's and business objectives. To perform the human resource function in ensuring staff selection, training, counselling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.
The Executive Housekeeper would be accountable for managing the budget, forecasting revenue and expenses, capital expenditure, supporting the preventative maintenance program and energy conservation, and would be responsible for maintaining all regulatory requirements.
General Duties:
- Manages and organizes Housekeeping team whose mission is to ensure service and product quality standards are met and that optimum service is provided to all guests according to Hotel's and Company's objectives.
- Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in guest-related activities in Housekeeping.
- Responsible for the operation of the Housekeeping department, overall condition and maintenance of the property, repair and upkeeping of the furniture, fixtures and equipment, installations, systems and buildings of the Hotel.
- Monitor Housekeeping personnel to ensure guests receive prompt, cordial attention and personal recognition at all times, especially for special attention guests and VIPs.
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
- Maintain all procedures and adhere to them within the guidelines; with emphasis on hotel safety and security.
- Works with Front Office and Finance in the preparation and monitoring of the Rooms' and Housekeeping budget and forecast.
Financial Responsibilities:
- To make sure all given targets are achieved and monitor the performance regularly including coming up with the appropriate strategy to ensure all targets are achieved.
- Directly responsible for maintaining the department costs and other expenses related as per guidelines defined.
- Responsible for setting all the par stock for Housekeeping department items, monitoring delivery with store and purchasing and avoiding shortage of goods.
- Responsible for the preparation of the yearly budget for the Housekeeping department in cooperation with Financial Controller and Hotel Manager for final approval of General Manager.
Qualifications:
- Diploma or Bachelor Degree in Hospitality.
- Minimum of 5 years relevant experience in Housekeeping.
- Villa experience and Luxury experience is a must.
- Knowledge of local regulations related to Hotel Operation is a must.
- Strong problem solving reasoning, motivational, organisational, and training abilities.
- Advanced analytical skills.
Executive Housekeeper employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Housekeeper
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, especially villa experiences. Understanding the unique challenges and expectations of high-end guests will give you an edge in interviews.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience in housekeeping management. Attend hospitality events or join relevant online forums to connect with potential colleagues and mentors.
✨Tip Number 3
Research Raffles Bali specifically. Knowing their values, services, and recent developments will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 4
Prepare to discuss your experience with budget management and staff training. Be ready to share specific examples of how you've successfully led a team and managed costs in previous roles.
We think you need these skills to ace Executive Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and management. Emphasise any previous roles in luxury settings or villas, as well as your ability to manage budgets and staff effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your problem-solving skills and ability to maintain high service standards.
Highlight Relevant Qualifications: Clearly state your educational background, especially if you have a diploma or degree in hospitality. Include any certifications or training that relate to housekeeping or hotel operations.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led a team in the past. Discuss your experience with training staff and implementing procedures that enhance guest satisfaction.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Leadership Skills
As an Executive Housekeeper, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any training or mentoring experiences you've had.
✨Demonstrate Financial Acumen
Since the role involves budget management, come ready to discuss your experience with financial planning and cost control. Be specific about how you've managed budgets in previous roles and any strategies you've implemented to reduce costs while maintaining quality.
✨Know the Property and Its Standards
Research Raffles Bali thoroughly before the interview. Understand their service standards and unique offerings. Be prepared to discuss how you would uphold these standards in your role and improve guest satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to guest complaints, staff management, or emergency situations. Think through your responses and how you would handle such challenges effectively.
