Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations and enhance guest satisfaction in a dynamic hotel environment.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels across 110 countries.
- Benefits: Enjoy discounted stays at Accor hotels, learning programs, and career growth opportunities.
- Why this job: Be part of a passionate team that values innovation and meaningful guest experiences.
- Qualifications: Bachelor’s degree preferred; 5 years in management or 2 years in a similar role required.
- Other info: Embrace a culture of inclusion and contribute to impactful community initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description:
- Develop, recommend, implement and manage the operational department’s annual and long term goals.
- Conduct daily briefing with management on current key activities.
- Ensure optimal compliance with corporate focus audit, local health and safety, and other statutory regulations.
- Evaluate changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary.
- Anticipate and address guest issues, establish proactive processes to promote guest satisfaction.
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention.
- Represent the Brand in projecting a credible image to the market, residents and colleagues alike.
- Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives.
- Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines.
Qualifications:
- Bachelor’s Degree from a reputable hospitality school preferred.
- Minimum 5 years of operational management experience with strong Rooms and/or F&B background or at least 2 years of experience in a similar capacity.
- High degree of professionalism with strong understanding of hotel operations and business acumen.
- Excellent reading, writing and oral proficiency in English language.
- Ability to communicate in a local language where the hotel operates is desirable.
- Strong working knowledge of MS Excel, Word, & PowerPoint.
What is in it for you:
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world.
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social and Governance (ESG) activities.
- Our culture of inclusion welcomes everyone regardless of race, gender and background.
Executive Assistant Manager - Novotel Johor Bahru Centre employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Assistant Manager - Novotel Johor Bahru Centre
✨Tip Number 1
Familiarise yourself with the Accor Group's values and mission. Understanding their commitment to responsible hospitality will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Accor, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your operational management skills, particularly in Rooms and F&B. Highlighting your achievements in these areas will make you stand out as a candidate.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially regarding guest satisfaction and operational efficiency. Being knowledgeable about current challenges and innovations will show your passion for the field and readiness for the role.
We think you need these skills to ace Executive Assistant Manager - Novotel Johor Bahru Centre
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Executive Assistant Manager position at Novotel Johor Bahru Centre. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your operational management experience, particularly in hospitality. Emphasise your achievements in previous roles, especially those related to guest satisfaction and team leadership, to demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and how your values align with Accor's mission. Highlight specific examples of how you've successfully managed teams or improved guest experiences in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Research the Company Culture
Before your interview, take some time to understand Accor's values and culture. Familiarise yourself with their commitment to responsible hospitality and how they support their employees. This will help you align your answers with what they value in a candidate.
✨Showcase Your Operational Experience
Given the role requires strong operational management experience, be prepared to discuss specific examples from your past roles. Highlight your achievements in managing teams, improving guest satisfaction, and implementing successful operational changes.
✨Demonstrate Communication Skills
As an Executive Assistant Manager, effective communication is key. Be ready to showcase your ability to communicate clearly and effectively, both verbally and in writing. You might want to prepare examples of how you've successfully communicated with management and team members in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest issues. Think about past experiences where you had to anticipate guest needs or resolve conflicts, and be ready to share those stories during the interview.
