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- Tasks: Coordinate events, manage budgets, and ensure guest satisfaction at Raffles London.
- Company: Join Raffles London, a luxury brand known for glamour and extraordinary experiences.
- Benefits: Enjoy competitive salary, 28 days holiday, and fun team events.
- Why this job: Be part of a vibrant team in a historic venue, creating unforgettable moments.
- Qualifications: 2+ years in event operations, strong communication skills, and a passion for service.
- Other info: Opportunities for growth within Accor's global brand portfolio.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Come and join us in bringing the Raffles experience to London. The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.
This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
Scope Of Position
Working in the role of Events Operations Coordinator, you will be responsible for communication between sales, planning, operational and kitchen teams. Organising staffing both internal and agency, managing event budgets and timelines. Organising with external clients’ providers and AV on the set up and timings of events. To co-ordinate events taking place within the meeting rooms, ensuring that guests expectations are exceeded and that any issues that may arise are dealt with swiftly and efficiently.
Responsibilities
Operation
- Leading and taking responsibility for cross department communication, managing time sensitive targets.
- Organising staffing rotas, utilising internal Raffles hotel staff as well as agency staffing.
- Liaise with external suppliers, client and AV on timings and set up.
- Ensure all agency and internal staff are fully briefed prepared and have the correct uniform and presentation for each event.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Leadership
- Ensuring composure under pressure and providing leadership and guidance to the Team when required.
- Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Essential
- At least two year’s experience working in Event Operations in a five-star property.
- A full understanding of event function sheets and to be able to plan team member tasks in line with client requirements.
- Fully conversant with Microsoft Office.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Why join our Raffles team?
- You will be offered a competitive salary
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
- Length of service awards for every year of service
- We offer Life Assurance to all our colleagues
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Free dry cleaning for uniform and an allowance for personal items
- Season ticket loans and cycle to work scheme
- Colleague gifting to celebrate special occasions
- Paid days off to move house or give back time to a charity of your choice*
- Internal learning and development programmes tailored to you
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide
- Worldwide development opportunities across Accor’s extensive brand portfolio
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
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Events Coordinator employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Coordinator
✨Tip Number 1
Familiarize yourself with the luxury hotel environment, especially if you have experience in five-star properties. Understanding the standards and expectations of high-end service will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the events industry, particularly those who have worked at luxury hotels. Attend industry events or join online forums to connect with others and gain insights into the role.
✨Tip Number 3
Showcase your ability to handle pressure by preparing examples of past experiences where you successfully managed time-sensitive events. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Research Raffles London and its values thoroughly. Tailor your approach to reflect their commitment to creativity, kindness, happiness, and confidence, which will resonate well with the hiring team.
We think you need these skills to ace Events Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in event operations, especially in a luxury hotel environment. Emphasize your skills in communication, time management, and customer service, as these are crucial for the Events Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional events and how your previous experiences align with Raffles' values. Mention specific examples of how you've exceeded guest expectations in past roles.
Showcase Relevant Experience: Detail your two years of experience in event operations, focusing on your ability to manage budgets, timelines, and staffing. Highlight any experience you have with high-pressure situations and how you maintained service excellence.
Demonstrate Knowledge of Health and Safety: Mention your understanding of health and safety protocols in event management. This shows that you are not only focused on delivering great events but also on ensuring the safety and well-being of guests and staff.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Event Experience
Make sure to highlight your previous experience in event operations, especially in a luxury hotel environment. Discuss specific events you've coordinated and how you managed the various aspects, such as staffing and communication with different teams.
✨Demonstrate Strong Communication Skills
Since the role requires effective communication between multiple departments, be prepared to provide examples of how you've successfully facilitated communication in past roles. This could include managing timelines or resolving issues during events.
✨Exhibit Leadership Qualities
The position involves leading a team under pressure. Share instances where you've taken charge during challenging situations, encouraging creativity and innovation among team members while maintaining composure.
✨Understand Health and Safety Protocols
Familiarize yourself with health and safety regulations relevant to event operations. Be ready to discuss how you've ensured safety in previous roles and how you would handle potential hazards in this new position.
