Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team to ensure a luxurious guest experience.
- Company: Accor is a global leader in hospitality, welcoming you as you are.
- Benefits: Enjoy growth opportunities, a supportive culture, and a chance to shape the future of hospitality.
- Why this job: Join us to create memorable experiences and exceed guest expectations every day.
- Qualifications: No specific qualifications required; just a passion for service and teamwork.
- Other info: Be part of a dynamic team that values your unique personality and ideas.
The predicted salary is between 20000 - 30000 £ per year.
Descripción de la empresa
¿Por qué trabajar con Nosotros en Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo y una marca que coincidan con tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros, puedas seguir explorando las posibilidades ilimitadas de Accor. Al unirte a Accor, cada capítulo de tu historia es suyo para escribir y juntos podemos imaginar la hospitalidad del mañana. Descubre la vida que te espera en Accor.
Descripción del empleo
Como Encargado de Recepción, serás responsable de liderar el equipo de recepción y garantizar que todos los procesos operativos cumplan con los estándares de excelencia de Accor. Tu objetivo principal será asegurar una experiencia personalizada y de lujo para los huéspedes, desde su llegada hasta su salida, mientras colaboras con otros departamentos para mantener el prestigio de nuestra marca y superar las expectativas de los clientes.
Algunas funciones principales que tendrás:
- Supervisar y motivar al equipo de recepción, garantizando una actitud cálida, profesional y orientada al servicio.
- Diseñar y gestionar los horarios del equipo, asegurando una operación fluida y eficiente.
- Garantizar una experiencia de lujo para los huéspedes durante el check-in, la estancia y el check-out, asegurando personalización en cada interacción.
- Resolver de manera oportuna cualquier inquietud, solicitud o inconveniente, manteniendo la satisfacción del cliente como prioridad.
- Supervisar el manejo de clientes VIP, eventos especiales y huéspedes repetitivos, asegurando que se sientan valorados y reconocidos.
- Coordinar las actividades diarias del área de recepción, incluyendo reservas de última hora, ocupación y asignación de habitaciones.
- Supervisar los procesos de facturación, pagos y gestión de ingresos para garantizar precisión y eficiencia.
- Colaborar con otros departamentos, como housekeeping, alimentos y bebidas, y ventas, para anticiparse a las necesidades de los huéspedes.
- Implementar y garantizar el cumplimiento de los procedimientos y estándares de servicio establecidos por Accor.
- Asegurar que el equipo esté capacitado en los estándares de hospitalidad y en protocolos de seguridad.
- Generar informes sobre la ocupación, indicadores de satisfacción y desempeño del equipo.
- Proponer mejoras continuas en los servicios y operaciones.
- Anticiparte a las necesidades de los huéspedes y gestionar imprevistos de manera profesional y rápida.
Encargado de recepción employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Encargado de recepción
✨Tip Number 1
Familiarise yourself with Accor's brand values and service standards. Understanding their commitment to luxury and personalised experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Accor. They can provide valuable insights into the company culture and expectations for the role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to enhance guest experiences. Tailoring your anecdotes to reflect the responsibilities of the Encargado de Recepción will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in hospitality and customer service. Being knowledgeable about industry innovations can show your passion for the field and your readiness to contribute to Accor's vision for the future.
We think you need these skills to ace Encargado de recepción
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Encargado de Recepción position. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to provide luxury customer experiences and your experience in managing a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Accor's values. Mention specific examples of how you've exceeded customer expectations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and managed teams in the past. Highlight any experiences where you successfully resolved conflicts or improved team performance.
✨Demonstrate Customer-Centric Mindset
Accor values personalised luxury experiences for guests. During the interview, share specific instances where you went above and beyond to ensure customer satisfaction. This could include handling complaints or creating memorable experiences for guests.
✨Familiarise Yourself with Accor's Standards
Research Accor's service standards and values before the interview. Understanding their approach to hospitality will allow you to align your answers with their expectations and demonstrate that you're a good fit for their culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Prepare to discuss how you would handle various scenarios, such as managing VIP guests or resolving operational issues, to showcase your quick thinking and professionalism.
