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- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Join a vibrant hotel within the Accor network, known for its diverse brands.
- Benefits: Earn £14.80 per hour with opportunities for growth and development.
- Other info: Dynamic, multicultural team with a commitment to diversity and inclusion.
- Why this job: Be the first smile guests see and make their stay unforgettable.
- Qualifications: Service-focused, strong communicator, and team player in a busy environment.
The predicted salary is between 30000 - 30000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
First impressions are everything! As a Front Office Team Member, you will take care of guests from the moment they arrive through to their departure, ensuring they have a memorable experience with us. You will greet guests warmly, complete check‑ins and check‑outs, respond to requests, and settle accounts while providing exceptional customer service. You will also take initiative to create personalized guest experiences, proudly promote hotel facilities and services, and identify opportunities to enhance each guest’s stay through up‑selling. This role offers a competitive salary of £14.80 per hour.
Qualifications:
- Service‑focused personality is essential, with a positive attitude and passion for delivering excellent guest experiences.
- Strong communication skills in English are required, along with the ability to work effectively as part of a team in a busy and multicultural environment.
- Candidates should be confident multitaskers, able to stay organized under pressure, use initiative, and maintain attention to detail while ensuring tasks are completed efficiently and professionally.
- Previous hospitality or customer service experience is an asset, and prior experience working with Opera Cloud or a related hotel management system is highly desirable.
- Fluency in English is required, and additional languages are a plus.
Your team and working environment: Join our team at ibis Styles, where no two days are the same. You’ll work in a busy, exciting, and multicultural environment with supportive colleagues, opportunities to learn and grow, and a culture that values teamwork, passion, and excellent guest service. Candidates must have the legal right and minimum requirements to work in the UK.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Front Office Team Member in Ealing employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member in Ealing
✨Tip Number 1
Get to know the hotel! Research the brand and its values, especially how they focus on responsible hospitality. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Front Office Team Member and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Show off your personality! When you meet the team, let your positive attitude shine through. Remember, they’re looking for someone who can create memorable experiences for guests, so be yourself and let your passion for hospitality come across.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take that first step towards an exciting career in hospitality.
We think you need these skills to ace Front Office Team Member in Ealing
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your passion for hospitality and how you connect with guests. A warm and friendly tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understand what it means to be part of the Accor network and how they prioritise responsible hospitality. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your service-focused personality and ability to create memorable experiences.
✨Practice Multitasking Scenarios
In a busy hotel environment, multitasking is essential. Think of situations where you've had to juggle multiple tasks at once. During the interview, you might be asked how you would handle several guests needing assistance simultaneously, so be ready to share your strategies for staying organised under pressure.
✨Be Ready to Upsell
Upselling is a big part of enhancing guest experiences. Familiarise yourself with the hotel’s facilities and services, and think about how you would promote them to guests. During the interview, you could be asked how you would encourage guests to try additional services, so come prepared with ideas!