Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations, ensuring top-notch guest experiences and managing diverse teams.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Flexible shifts, competitive salary, and opportunities for personal growth.
- Why this job: Shape the future of hospitality while making a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and ability to handle complex situations under pressure.
- Other info: Dynamic work environment with endless possibilities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Job Description
The Duty Manager reports directly to the General Manager and acts on their behalf in their absence. Is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and guarantee a consistently high quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level. Carry out Duty Management shifts accordingly DM ROTA and business needs.
Additional Information
- 40 Hours per week.
- Shift Times: Early shifts & Late Shifts
- Flexibility: Monday - Sunday
- Salary: To be confirmed
Skills:
- Opera Cloud
- Leadership
- Able to handle complex situations and guest queries
- Working under pressure
- Dealing with complaints
- Managing delayed flights
- Assisting other departments as needed
- H&S awareness
- Fire Marshall and First Aid will be an advantage
Duty Manager - Full time employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full time
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Accor. A friendly chat can open doors and give you insider info on what they're really looking for in a Duty Manager.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to discuss how your experience aligns with their needs. Highlight your leadership and problem-solving abilities!
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're serious about joining the team!
✨Tip Number 4
Prepare for the interview! Research Accor’s values and think about how you can contribute to their mission of creating a positive guest experience. Be ready to share examples of how you've handled complex situations in the past.
We think you need these skills to ace Duty Manager - Full time
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express what makes you unique and how you align with our values at Accor.
Tailor Your CV: Make sure to customise your CV for the Duty Manager role. Highlight your experience in hospitality, leadership skills, and any relevant achievements that demonstrate your ability to manage operations effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've handled complex situations or improved guest experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details about the role there!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff
Make sure you’re familiar with Accor’s values and the specifics of the Duty Manager role. Brush up on your knowledge of hospitality standards, especially in areas like Food and Beverage and Guest Experience. This shows you’re genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
As a Duty Manager, you’ll need to lead a team effectively. Prepare examples from your past experiences where you’ve successfully managed a team or resolved conflicts. Highlight your ability to foster a positive culture and develop talent within your team.
✨Prepare for Scenario Questions
Expect questions about handling complex situations, such as guest complaints or operational challenges. Think of specific instances where you’ve dealt with similar issues and be ready to discuss how you approached them and what the outcomes were.
✨Demonstrate Flexibility and Adaptability
The role requires working various shifts and adapting to changing circumstances. Be prepared to discuss how you manage your time and handle pressure, especially during busy periods. Showing that you can thrive in a dynamic environment will set you apart.
