At a Glance
- Tasks: Welcome guests and drive them safely to their destinations across Scotland.
- Company: Join Fairmont St. Andrews, a luxurious 5-star hotel known for its exceptional service.
- Benefits: Enjoy cash tips, staff discounts, on-the-job training, and access to gym facilities.
- Why this job: Be part of a dynamic team delivering top-class service in a stunning location.
- Qualifications: Bright personality, excellent communication skills, and a passion for guest experiences required.
- Other info: Flexible hours and opportunities for growth in a prestigious environment.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotlandβs most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill – serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Title: Driver
Location: St Andrews, Fife
Contract:Casual
Our Transport Services team are an integral part of our Front of House Team at the resort, delivering a professional service for our guests when transporting them to and from the hotel, as well as any other transport requirements they may have during their stay with us.
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.
A little about what you will be doing:
- Deliver a welcoming and courteous greeting to guests arriving at Airports and Railway Stations across Scotland
- Providing assistance with luggage for guests to and from vehicles
- Driving hotel guests to and from Airports and Railway Stations, undertaking tours locally and across Scotland, in a safe and comfortable manner
- Developing strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering a top-class service
Who are we looking for?
- Someone with a bright, engaging and warm personality
- A desire to provide an outstanding guest experience whilst driving guests to and from the Resort, around the local area and across Scotland
- High standards of grooming, presentation and professionalism
- Highly motivated, with a great sense of pride in their work
- Team player with excellent communication skills
- Ability to work under pressure with minimal supervision to meet changing demands, whilst achieving your goal within appropriate timescales
- Flexibility to adapt to the requests or needs of our guests
- Must be elidgble to work in the UK
What is in it for you:
- Cash tips
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
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Driver employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Driver
β¨Tip Number 1
Familiarise yourself with the local area and popular destinations in Scotland. This knowledge will not only help you navigate efficiently but also allow you to engage with guests by sharing interesting facts and recommendations during their journeys.
β¨Tip Number 2
Showcase your customer service skills by practicing how to greet guests warmly and handle their luggage with care. A friendly and professional demeanour can make a significant difference in creating a memorable experience for guests.
β¨Tip Number 3
Be prepared to demonstrate your flexibility and adaptability during the interview process. Highlight any previous experiences where you successfully managed changing demands or unexpected situations while maintaining a positive attitude.
β¨Tip Number 4
Network with current or former employees of Fairmont St. Andrews if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Driver position.
We think you need these skills to ace Driver
Some tips for your application π«‘
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Driver position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for providing outstanding guest experiences. Mention specific examples of how you've delivered excellent service in previous roles, especially in driving or hospitality.
Highlight Relevant Experience: In your CV, emphasise any previous driving experience, customer service roles, or positions where you had to build relationships with clients. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Accor Hotels
β¨Showcase Your Personality
As a driver for Fairmont St. Andrews, having a bright and engaging personality is key. Make sure to convey your warmth and friendliness during the interview, as this will reflect the kind of experience you aim to provide to guests.
β¨Demonstrate Customer Service Skills
Highlight any previous experience in customer service roles. Discuss how you've gone above and beyond to meet guests' needs, as this aligns with the hotel's focus on delivering a personalised luxury experience.
β¨Emphasise Flexibility and Adaptability
The role requires adapting to changing demands and guest requests. Be prepared to share examples of how you've successfully managed unexpected situations or changes in plans in past jobs.
β¨Dress to Impress
First impressions matter, especially in a luxury environment. Ensure you are well-groomed and dressed professionally for the interview to demonstrate your understanding of the high standards expected at Fairmont St. Andrews.