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- Tasks: Lead hotel operations, inspire your team, and ensure exceptional guest experiences.
- Company: Join the vibrant Mercure Dartford Brands Hatch Hotel & Spa, a hub of high-energy hospitality.
- Benefits: Enjoy discounted stays, a pension scheme, 28 days holiday, and career growth opportunities.
- Why this job: Be at the forefront of hospitality, making a real impact in a dynamic environment.
- Qualifications: 2+ years in hotel management, strong leadership skills, and a passion for guest satisfaction.
- Other info: Exciting opportunities to develop within Accor and other major hotel brands.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event‑led property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high‑energy hospitality—and we’re looking for a hands‑on leader who thrives in that rhythm.
This role is all about leading from the front. You’ll be on the floor, setting the pace, solving problems, and inspiring your team to deliver exceptional guest experiences. If you love the buzz of a busy lobby, the challenge of event coordination, and the satisfaction of building a high‑performing team—this is your moment.
Key Responsibilities- Support the General Manager in all aspects of hotel operations
- Champion guest satisfaction and lead by example in service delivery
- Recruit, train, and develop a high‑performing team across departments
- Drive profitability and operational efficiency in line with brand standards
- Oversee Food & Beverage operations, ensuring smooth service and compliance
- Manage room inventory, guest check‑ins/outs, and front office performance
- Maintain health & safety, food safety, and licensing compliance
- Promote the Mercure brand and Accor Live Limitless loyalty programme
- Collaborate with spa and leisure teams to enhance guest experience
- Lead operational delivery for events, conferences, and race‑day bookings
- Minimum 2 years hotel management or operations management experience
- Proven team leadership and people development skills
- Strong F&B background with hands‑on operational knowledge
- Experience with property management systems (Opera Cloud preferred)
- Familiarity with POS systems (Micros or similar)
- Understanding of food safety, licensing, and brand compliance
- Passion for hospitality and guest‑first mindset
- Discounted room rates for you and your loved ones at Accor hotels worldwide
- Company pension scheme
- 28 days holiday (increasing to 33 with service)
- Free on‑site parking and meals during shifts
- Career development opportunities within Accor and the Hotel group including Marriott, IHG and Best Western Hotels.
If you’re ready to lead with energy, empathy, and excellence, we’d love to hear from you.
If you are ready to take the next step in your revenue career and join a company that values innovation, performance, and people—please submit your CV and cover letter online.
Operations Manager in Dartford employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Dartford
✨Tip Number 1
Get to know the company inside out! Research Mercure Dartford Brands Hatch Hotel & Spa, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider info can give you an edge and help you stand out during the hiring process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to operations management and guest satisfaction. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Manager in Dartford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your guest-first mindset and how you've gone above and beyond to create memorable moments.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight relevant experience in hotel management and team leadership, and don’t forget to mention your strong F&B background!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Mercure Dartford Brands Hatch Hotel & Spa!
How to prepare for a job interview at Accor Hotels
✨Know the Venue Inside Out
Before your interview, take some time to research Mercure Dartford Brands Hatch Hotel & Spa. Familiarise yourself with their services, recent events, and guest reviews. This will not only show your genuine interest but also help you tailor your answers to align with their values and operations.
✨Showcase Your Leadership Style
As an Operations Manager, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past. Highlight your approach to problem-solving and team development, as this will resonate well with their focus on high-performing teams.
✨Demonstrate Your F&B Knowledge
Given the importance of Food & Beverage operations in this role, brush up on your knowledge of food safety standards and operational efficiency. Be ready to discuss how you've managed F&B services in previous roles and any innovative ideas you might have to enhance guest experiences.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions. Ask about their approach to guest satisfaction or how they handle event coordination. This shows you're not just interested in the job, but also in contributing to their success and understanding their challenges.
