At a Glance
- Tasks: Coordinate exciting events and ensure smooth operations for clients at Novotel Sheffield.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy training programmes, discounts at Accor hotels, and complimentary stays.
- Other info: Dynamic work environment with opportunities for growth and career development.
- Why this job: Be part of a passionate team creating memorable experiences for guests and clients.
- Qualifications: 2 years in hospitality or client-facing roles; strong communication and organisational skills.
The predicted salary is between 25000 - 35000 £ per year.
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
Job Description
The Conference and Event Co-ordinator is responsible for sale, organisation and smooth running of events on behalf of all clients for the Conference and Events Department in Novotel Sheffield as well as maintaining and increasing the quantity of sales, maintaining and developing new relationships with clients (new and existing).
- Responsible for the effective and efficient running of operations and the provision of all services of the Conference department;
- Ensure that a consistently high level of service is delivered by the Conference Team at all times;
- Ensure adequate coverage of areas at all times in direct relation to the levels of business;
- Receive incoming calls, analyse client needs, prepare quotes, negotiate and conclude sales ensuring a prompt and professional follow up;
- Apply the price and commercial policy of the establishment to maximize the turnover of the department;
- Maintain up-to-date records of all events and conferences;
- Manage the database, tracking new enquiries and business through conference;
- Manage the conference diary and keep it updated of any changes, amendments and cancellations;
- Assist with marketing of the function and the hotel;
- Ensure the proper distribution of conference work sheets on a weekly basis and the relevant information to all departments;
- Adhere to company standards and systems such as RFP’s, enquiries via various platforms and handle Bulldog Mystery Guest calls.
Operational duties
- Welcome guests, whether on the phone or in the hotel, giving information on the hotel and Conference facilities and escort organisers and delegates to their relevant areas;
- Strong time management skills with the ability to prioritise tasks in a fast-paced environment;
- Committed, with a strong sense of responsibility and professionalism, especially during busy periods;
- Adaptable and able to work independently or as part of a team;
- Experience in handling corporate bookings or event coordination is desirable;
- Comfortable managing multiple communication platforms (e.g., phone, email, booking systems and online enquiry portals);
- Coordinate all aspects of meetings and events, from initial client enquiries to post-event follow-ups;
- Develop and maintain strong relationships with clients, vendors and internal teams to ensure seamless event execution;
- Conduct site visits and prepare detailed proposals for clients;
- Oversee event setup, including room layouts, audiovisual equipment and catering arrangements;
- Coordinate with various departments to ensure all event requirements are met;
- Handle last-minute changes and resolve any issues that arise during events;
- Minimum 2 years' experience in hospitality or a similar client-facing role is desired.
Additional Information
Great talent deserves great rewards so here's just some of what we are able to offer: Training and development programmes, Discount card to be used in Accor hotels worldwide, Complimentary stays in UK hotels.
Conference Co-ordinator employer: Accor Hotels
At Accor, we pride ourselves on being a leading employer in the hospitality industry, offering a vibrant work culture where passion and innovation thrive. As a Conference Co-ordinator at Novotel Sheffield, you will benefit from extensive training and development opportunities, exclusive discounts across our global hotel network, and a supportive environment that encourages personal and professional growth. Join us to create memorable experiences while being part of a team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Conference Co-ordinator
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow hospitality enthusiasts, and don’t be shy about introducing yourself to potential employers. Remember, it’s all about making those personal connections that can lead to your next big opportunity.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for hospitality shine through. Share your experiences and how they’ve shaped your approach to event coordination – it’s all about being memorable!
✨Tip Number 3
Follow up after meetings or interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key traits in the hospitality industry.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Conference Co-ordinator
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! We want to see how you connect with the idea of being a Heartist® and how you can contribute to creating memorable experiences for our guests.
Tailor Your Application:Make sure to customise your CV and cover letter for the Conference Co-ordinator role. Highlight your relevant experience in event coordination and client management, and don’t forget to mention any specific achievements that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see why you’re the perfect fit for the role. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff
Before the interview, dive deep into Accor's values and mission. Understand what it means to be a Heartist® and how you can embody that in your role as a Conference Co-ordinator. This will show your genuine interest and alignment with their culture.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your event coordination skills. Talk about how you've managed multiple tasks, handled client relationships, and resolved issues during events. This will demonstrate your capability to thrive in a fast-paced environment.
✨Ask Smart Questions
Come prepared with thoughtful questions about the role and the team dynamics. Inquire about how they measure success for the Conference Team or what challenges they currently face. This shows you're not just interested in the job, but also in contributing to their success.
✨Be Personable and Professional
Remember, hospitality is all about heart! Be warm and engaging during your interview. Show your passion for creating memorable experiences and your commitment to professionalism, especially when discussing how you handle client interactions and event execution.
