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For Companies At a Glance
- Tasks: Assist guests with travel arrangements and provide top-notch service at the concierge desk.
- Company: Join Fairmont Singapore and Swissôtel The Stamford, a leader in luxury hospitality.
- Benefits: Enjoy career growth, diverse opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values your contributions and offers immersive experiences.
- Qualifications: Minimum GCE 'O' Level; 2 years in the service industry; fluent in English.
- Other info: We celebrate diversity and support your personal and professional growth.
The predicted salary is between 24000 - 42000 £ per year.
Company Description
HOTEL OVERVIEW
Strategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us.
Job Description
The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.
Summary of Responsibilities:
- Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:
OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS
- Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
- Providing directional information, shopping, places of interest, etc.
- Handling of Mail and Message and Lost & Found.
- Maintaining of brochures of hotel chain as well as places of interest.
- Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue.
- Handle administrative matters pertaining to their respective shift.
- Ensuring hotel service standard goals are met.
- To assist in any tasks given from time to time.
PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS' EXPECTATIONS
- Ensure LQA service standards are in practice as set by the hotel at all times.
- Able to provide information and assistance to guests as and when required.
- Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternatives.
- Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
- Lead a Heartist approach to guest experience/service with the team.
CONCIERGE DESK AND MISCELLANEOUS DUTIES
- Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation etc.
- Assist guest with local and foreign governmental rulings, immigration customs visas requirement.
- Able to provide information and is fully conversant with Singapore's places of interests, commercial centres.
- Familiar with hotel computer interface, property management systems and internet access.
- Attend any department and operational meetings.
- Handling and investigation of guest requests/complaints.
INVOLVEMENT AS A MEMBER OF THE CONCIERGE TEAM
- Ensure grooming standard set by the hotel at all times.
- Ensure work areas are adequately stocked and inventory properly recorded and maintain good housekeeping of work areas.
- Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow.
- Ensure department compliance with safety and security procedures at all times.
- Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service.
Qualifications
Education
- Minimum GCE 'O' Level or equivalent.
Experience
- Minimum 2 years experience in the service industry.
Language Skills
- Able to read, write and speak English fluently.
Skills, Knowledge & Ability
- Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel's computer system.
- Focused on customer service, detail oriented in training, development and performance management.
- Responsive to continuous challenges and open to making changes to achieve targeted results.
- Build partnerships with other departments to ensure that guests' needs are attended to promptly.
- Must have a friendly and engaging service attitude.
- Possess good guest relations skills, confident, clear English.
- Interpersonal skills to deal with guests and colleague issues.
- Possess drive, initiative and must be able to work independently.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
Concierge employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and attractions in Singapore. As a Concierge, you'll need to provide guests with accurate information about places of interest, dining options, and entertainment. Knowing the ins and outs of the city will help you stand out during the interview.
✨Tip Number 2
Brush up on your customer service skills. The role requires a friendly and engaging service attitude, so think of examples from your past experiences where you've gone above and beyond for a guest or customer. This will demonstrate your commitment to providing exceptional service.
✨Tip Number 3
Get comfortable with using hotel management systems like Opera. If you have experience with similar software, be prepared to discuss it. If not, consider doing some research or even a short course to familiarise yourself with how these systems work.
✨Tip Number 4
Showcase your problem-solving skills. As a Concierge, you'll often face unexpected challenges. Think of situations where you've successfully resolved issues for customers or colleagues, and be ready to share these stories during your interview to highlight your ability to handle pressure.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concierge. Familiarise yourself with the skills and experiences required, such as customer service excellence and knowledge of local attractions.
Tailor Your CV: Customise your CV to highlight relevant experience in the service industry. Emphasise any previous roles where you provided exceptional guest services or handled administrative tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to exceed guest expectations. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Accor Hotels
✨Research the Hotel
Before your interview, take some time to research Fairmont Singapore and Swissôtel The Stamford. Familiarise yourself with their services, dining options, and unique features. This will not only show your interest but also help you answer questions more effectively.
✨Demonstrate Customer Service Skills
As a Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will highlight your ability to provide a memorable guest experience.
✨Showcase Local Knowledge
Being well-versed in local attractions, dining, and entertainment options is crucial for this role. Brush up on popular spots in Singapore and be ready to discuss them during your interview. This will demonstrate your readiness to assist guests with their needs.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions if needed. This skill is essential for a Concierge, as it helps in understanding and fulfilling guest requests.