Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve cocktails and provide an exceptional experience to guests in a vibrant hotel setting.
- Company: Join Fairmont Dallas, a prestigious hotel in the Arts District with a rich history of hosting events.
- Benefits: Enjoy paid time off, medical benefits, a 401K plan, and discounted rates worldwide.
- Why this job: Be part of a dynamic team, enhance your skills, and make a positive impact through social responsibility.
- Qualifications: Must be 18+, have a year of relevant experience, and certifications in food and alcohol service.
- Other info: Opportunities for career development and training available through our Academy.
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
This position as a Cocktail Server is for a passionate food service individual who will provide an exceptional experience to ourguests.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards (i.e., FAME, LQA guidelines).
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
- Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of designated glassware and garnishes for each drink.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Maintain complete knowledge of P.O.S. (MICROS) and manual systems
- High school graduate or equivalent vocational training certificate.
- Minimum of 18 years of age to serve alcoholic beverages.
- 1-year experience as a Cocktail Server, Food Server or Host/Hostess.
- Fluency in English, both verbal and non-verbal.
- Experience in bartending and handling cash.
- Certification in an alcohol awareness program.
- Certification of previous training in liquor, wine and food service.
- Food handling certificate.
- Certification of CPR
- Provide legible communication.
- Ability to input and access information in the property management system/computers/point of sales system.
- Compute basic arithmetic.
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance
- 401K Retirement Plan
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academy designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
#J-18808-Ljbffr
Cocktail Server employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cocktail Server
✨Tip Number 1
Familiarise yourself with Fairmont Dallas and its offerings. Knowing the hotel’s services, local attractions, and menu items will help you engage with guests and answer their questions confidently.
✨Tip Number 2
Brush up on your cocktail knowledge! Understanding the characteristics of different drinks, wines, and garnishes will not only impress your potential employers but also enhance the guest experience.
✨Tip Number 3
Practice your customer service skills. Being able to anticipate guests' needs and handle complaints effectively is crucial in this role, so think of scenarios where you can demonstrate these abilities.
✨Tip Number 4
Network with current or former employees of Fairmont Dallas. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Cocktail Server
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Cocktail Server at Fairmont Dallas. Familiarise yourself with their service standards and expectations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience as a Cocktail Server or in food service. Mention specific skills such as bartending, cash handling, and customer service that align with the job description.
Showcase Your Knowledge: Demonstrate your knowledge of cocktails, wines, and the hospitality industry in your application. Mention any certifications you have, such as alcohol awareness or food handling certificates, to strengthen your candidacy.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for providing exceptional guest experiences. Use specific examples from your past roles to illustrate how you can contribute to the Fairmont Dallas team.
How to prepare for a job interview at Accor Hotels
✨Know Your Menu
Familiarise yourself with the menu items, including cocktails, wines, and non-alcoholic options. Being able to discuss the characteristics of each drink will impress your interviewers and show that you're ready to provide excellent service.
✨Demonstrate Guest Relations Skills
Prepare examples of how you've successfully handled guest complaints or enhanced a customer's experience in the past. This role is all about providing exceptional service, so showcasing your interpersonal skills is key.
✨Understand the Importance of Cleanliness
Be ready to discuss how you maintain cleanliness and organisation in your work area. This is crucial in the hospitality industry, and showing that you prioritise hygiene will reflect well on your candidacy.
✨Show Enthusiasm for the Role
Express your passion for food service and your eagerness to contribute to the team. A positive attitude can go a long way in the hospitality sector, and it will help you stand out during the interview.
