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For Companies At a Glance
- Tasks: Manage reservations and ensure top-notch service across two hotels in Edinburgh.
- Company: Join Accor, a global leader in hospitality with a focus on growth and inclusivity.
- Benefits: Enjoy competitive salary, private medical insurance, hotel discounts, and 28+ days holiday.
- Why this job: Be part of a dynamic team creating memorable experiences for guests every day.
- Qualifications: 3-5 years in hotel reservations, with strong leadership and communication skills.
- Other info: Opportunities for training, development, and career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Salary: Competitive (depending on experience)
Applicants with current right to work in the UK
What is in it for you:
- ALL Heartist Card for Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Private Medical Insurance
- Performance Bonus
- Up to 4 night free stays in our UK hotels (T&C apply)
- Hotel discounts for your Friends & Family
- Training & Development
- 28 days holidays per year (up to 33 with length of service)
- Support for your wellbeing
- Private Pension Scheme with increased employer contributions
- Cycle to work scheme
- Staff meals
- Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
Oversee all reservations (rooms and outlets) across Novotel Edinburgh Centre and Ibis Edinburgh Centre South Bridge, ensuring accuracy in booking, inventory control, and guest information. Align with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with other departments. Lead and standardise operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests and partners. Maintain good commercial relationships with all bookers (guests, companies, agencies) and promote Accor loyalty programmes and hotel promotions. Handle guest complaints professionally, ensuring resolution and proper recording. Ensure accuracy of all booking information in Opera Cloud and maintain guest history records. Implement and control Focus and other financial and audit procedures. Provide updated reports, statistics, and forecasts to management and other departments. Stay updated with competitors' offerings and rates. Conduct daily line‑up briefings with the reservation team and attend inter‑departmental meetings. Assist in staff recruitment, training, and development in liaison with the People and Culture department.
Qualifications
- 3–5 years of experience in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role
- Proven track record in managing rooms, particularly in properties with MICE
- Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems
- Strong interpersonal, problem‑solving, and leadership abilities
- Ability to work well under pressure in a fast‑paced environment, focusing on guest needs whilst remaining calm and courteous
- Excellent communication skills and ability to work cohesively as part of a team
Additional Information
Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! If you feel you are the right candidate for the role as our Cluster Reservations Manager, please click ‘apply’ now! We’d love to hear from you!
One more thing… By working with us, you will be part of the Accor network, worldwide hospitality leader. You can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Cluster Reservations Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Accor or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Accor is all about creating memorable moments, so think of examples from your past that showcase your ability to connect with guests and handle challenges.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've managed teams in high-pressure situations. Highlight your experience in reservations and how you’ve improved processes or guest satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Accor family.
We think you need these skills to ace Cluster Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in reservations or front office management, especially if you've worked with international hotel chains.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Cluster Reservations Manager role. Share specific examples of how you've led teams, managed bookings, and resolved guest complaints in the past.
Showcase Your Interpersonal Skills: Since this role involves maintaining good relationships with bookers and guests, make sure to highlight your strong communication and problem-solving abilities in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its values. Understand Accor's mission to create memorable moments for guests and how your role as a Cluster Reservations Manager fits into that. Brush up on your knowledge of Opera Cloud and any relevant revenue management strategies.
✨Showcase Your Experience
Be ready to discuss your previous roles in reservations or front office management. Highlight specific examples where you’ve successfully managed bookings, resolved guest complaints, or improved team performance. This will demonstrate your capability to lead and standardise operations effectively.
✨Demonstrate Problem-Solving Skills
Prepare to answer situational questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult guests or manage booking discrepancies. Show how you remained calm under pressure and found solutions that aligned with the company’s service standards.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
