At a Glance
- Tasks: Deliver 5-star service and create memorable experiences for guests.
- Company: Join the iconic Savoy Hotel, known for luxury and excellence.
- Benefits: Competitive pay, exclusive discounts, gym access, and accrued holidays.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
- Why this job: Be an ambassador of exceptional service in a prestigious environment.
- Qualifications: 1-2 years in luxury hospitality and a passion for guest interaction.
The predicted salary is between 38000 - 38000 £ per year.
Your purpose will be: You are an ambassador for exceptional service which is the hallmark of The Savoy’s room service experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
Key responsibilities
- Deliver a memorable and professional 5-star service experience.
- Advise guests enthusiastically sharing knowledge about the F&B offering.
- Deliver on all standards, policies and procedures to create memorable luxury guest experiences.
- Assist guests regarding menu choices in an informative and enthusiastic way.
- Take reservations with all required details.
- Boost revenue through upselling and other creative initiatives.
- Share knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories.
- Follow all safety, sanitation and COVID policies when handling food and beverage.
Qualifications
Essential:
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
- Willing to work in rotating shifts including weekends and public holidays.
- Good knowledge of spoken and written English.
- Rights to work in the UK.
Desirable:
- Basic knowledge of a POS System.
- Basic knowledge of Open table.
- Industry-related certifications (i.e. WSET).
Benefits
- Competitive salary, pension.
- Accrued holidays.
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included); 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants; 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Colleague restaurant, interfaith prayer room and wellness room.
- Laundry services for all colleagues.
- Gym access.
- Local discounts for F&B and retail.
In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel in City of Westminster employer: Accor Hotels
The Savoy Hotel is an exceptional employer that prides itself on delivering a 5-star service experience, making it an ideal workplace for those passionate about luxury hospitality. With a supportive work culture, competitive salary, and numerous employee benefits including exclusive discounts and wellness facilities, team members are encouraged to grow and thrive in their roles. Located in the heart of London, The Savoy offers a unique opportunity to be part of a prestigious establishment known for its rich history and commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel in City of Westminster
✨Tip Number 1
Get to know the company! Research The Savoy and its values. When you walk in for your interview, show that you understand their commitment to exceptional service. This will help you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice your upselling skills! Think of creative ways to suggest menu items or promotions during your interview. This shows you’re not just about taking orders but are also keen on boosting revenue and enhancing guest experiences.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. In a fast-paced environment like The Savoy, things can change quickly. Share examples from your past experience where you’ve handled tricky situations with grace and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Savoy and ready to deliver that 5-star service.
We think you need these skills to ace In-Room Dining Server (0-hour Casual Contract), The Savoy Hotel in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for 5-star service shine through! Share experiences that highlight your ability to create memorable moments for guests, as this is what we value at The Savoy.
Be Specific About Your Experience:Make sure to detail your previous serving or hosting roles, especially in luxury settings. We want to see how your background aligns with the high standards we uphold, so don’t hold back on the specifics!
Highlight Your Team Spirit:Since we work collaboratively, it’s important to mention how you thrive in a team environment. Share examples of how you've contributed to a team’s success in past roles, as this will resonate well with us.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Savoy!
How to prepare for a job interview at Accor Hotels
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with The Savoy's menu offerings. Being able to discuss dishes enthusiastically and knowledgeably will show your passion for the role and impress the interviewers.
✨Showcase Your 5-Star Service Skills
Prepare examples from your past experience where you delivered exceptional service. Think about how you made guests feel valued and unique, as this aligns perfectly with the expectations of a luxury hospitality environment.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you had to think on your feet. Interviewers will want to see how you handle pressure and resolve issues while maintaining a calm and courteous demeanour.
✨Emphasise Teamwork and Collaboration
Since the role requires working as part of a team, share experiences that highlight your ability to collaborate effectively. Mention any instances where you supported colleagues or contributed to a positive team atmosphere.
