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- Tasks: Coordinate in-room dining service, take guest orders, and ensure exceptional service.
- Company: The Savoy Hotel, a legendary British luxury hotel with a rich history.
- Benefits: Competitive salary, 31 days holiday, exclusive discounts, and wellness perks.
- Why this job: Join a prestigious team and create memorable experiences for guests in a five-star environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities for growth in luxury hospitality.
The predicted salary is between 30000 - 42000 £ per year.
The Savoy is one of the world's iconic hotels, blending rich history with innovation and outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your purpose will be: As an in-room dining coordinator, you will be responsible for coordinating all service requirements addressed to the Room Service department, primarily taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal. You will communicate with the supervisor, butler, and chef on duty regarding the orders and any special requests.
You will be accountable for:
- Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.
- Printing daily reports.
- Updating VIP list.
- Assisting the department with any other administration and duties as requested.
- Assisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognising repeat guests and following standard procedures.
Your key responsibilities & contribution will be:
- Answering all telephone calls and prioritising these calls.
- Directly dealing with guest requests and orders courteously, efficiently, and promptly.
- Having good knowledge of in-room dining menus and ongoing promotions.
- Providing recommendations and suggestions to guests upon request.
- Being knowledgeable of all services, facilities, and products offered by the hotel.
- Ensuring prompt, courteous, and efficient service at all times.
- Writing down all information clearly and highlighting special requests.
- Communicating with the kitchen regarding menu questions, wait times, and product availability.
- Giving approximate delivery time to the guest according to the established time evaluation system.
- Placing a call to the guest if the order has not been sent up by time to apologise and re-evaluate the delivery time.
- Ensuring correct posting in the POS system for communication to the service and kitchen department, including allergen and dietary requirements.
- Assisting the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinating IRD Waiter/Waitress and the butlers.
- Reporting positive and constructive guest feedback to the manager.
- Promptly handling guest queries, complaints, and all issues professionally.
- Explaining and performing upselling of all items offered by the department and offering alternatives or suggestions to guests.
- Ensuring proper handover to the next shift and the IRD manager.
- Reporting cleanliness and maintenance issues to the immediate supervisor.
- Keeping the IRD office and surrounding area clean and organized at all times.
- Ensuring proper appearance and grooming while on duty.
- Performing any other reasonable duties and responsibilities as assigned.
What you will need to do this role:
Essential:
- Ability to communicate with guests and anticipate their needs.
- Ability to smile and diffuse anger naturally.
- Very good telephone etiquette.
- Enthusiastic and positive personality.
- Profound knowledge of customer service.
- Knowledge of food and beverage products.
Desirable:
- Hotel Management diploma holder or similar qualification.
- 2 to 3 years’ experience in a similar role in a 5* hotel.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary and additional service charge.
- Life insurance and pension.
- 31 days of holiday (including public holidays).
- Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Free stay for two at The Savoy after successful probation.
- Colleague restaurant, gym, interfaith prayer room, and wellness room.
- Laundry services.
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox.
- Employee assistance program.
- Virgin Active and The Gym Group membership discounts.
- Cycle-to-work scheme.
- Season ticket loan for commuting.
- Annual optician reimbursements of £100.
- Local discounts for F&B and retail.
In-Room Dining Coordinator, The Savoy Hotel in City of Westminster employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Room Dining Coordinator, The Savoy Hotel in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Research The Savoy's history, its dining options, and any recent news. This way, when you chat with them, you can drop in some impressive facts that show you're genuinely interested.
✨Tip Number 2
Practice your phone etiquette! Since you'll be taking orders over the phone, make sure you sound friendly and professional. Try role-playing with a mate to nail that perfect tone before your interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. This will help you stand out as someone who truly understands the importance of guest satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our amazing team at The Savoy. Don’t miss out!
We think you need these skills to ace In-Room Dining Coordinator, The Savoy Hotel in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A touch of warmth and friendliness can go a long way.
Tailor Your Application: Make sure to customise your application to fit the In-Room Dining Coordinator role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the specific responsibilities of the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts logically and check for any typos!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at The Savoy. We can’t wait to hear from you!
How to prepare for a job interview at Accor Hotels
✨Know the Menu Inside Out
As an In-Room Dining Coordinator, you'll need to have a solid grasp of the in-room dining menu and any ongoing promotions. Before your interview, take some time to familiarise yourself with the menu items, their ingredients, and any special dietary options. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Your Telephone Etiquette
Since you'll be taking guest orders over the phone, it's crucial to demonstrate excellent telephone etiquette during your interview. Practice speaking clearly and courteously, and consider role-playing common scenarios where you might need to handle guest requests or complaints. This will help you convey confidence and professionalism.
✨Showcase Your Customer Service Skills
The Savoy prides itself on outstanding service excellence, so be prepared to discuss your previous customer service experiences. Think of specific examples where you've gone above and beyond for a guest or resolved a difficult situation. Highlighting these moments will show that you understand the importance of guest satisfaction.
✨Demonstrate Teamwork and Communication
As you'll be coordinating with various departments, it's essential to showcase your teamwork and communication skills. Be ready to discuss how you've effectively collaborated with others in past roles. You might even want to prepare a few anecdotes about how you handled communication challenges, as this will illustrate your ability to work well in a team-oriented environment.
