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- Tasks: Lead the Night Reception Team and ensure guest satisfaction during night hours.
- Company: A vibrant hospitality group in the heart of London.
- Benefits: Training opportunities, discounts at partner hotels, and a supportive work environment.
- Why this job: Join a dynamic team and enhance guest experiences while developing your leadership skills.
- Qualifications: Strong customer service skills, team leadership experience, and familiarity with Opera.
- Other info: Perfect for night owls looking to make a difference in hospitality.
The predicted salary is between 36000 - 60000 £ per year.
A hospitality group in the City of London is seeking a Night Team Leader to ensure guest satisfaction during night hours. The successful candidate will oversee the Night Reception Team, efficiently attend to guests, manage guest registrations, and perform audit tasks.
Strong customer service and organizational skills, along with experience in team leadership and familiarity with Opera, are essential.
The position offers various employee benefits such as training and discounts in partner hotels.
Night Audit & Guest Experience Lead in City of London employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Audit & Guest Experience Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to talk about your experience with customer service and team leadership. Make it clear how you can enhance guest satisfaction.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of Opera and other relevant software. Being able to discuss how you’ve used these tools in past roles will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Night Audit & Guest Experience Lead in City of London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your customer service skills and how you can bring that passion to our Night Team.
Highlight Your Leadership Skills: As a Night Audit & Guest Experience Lead, you'll be overseeing a team. Make sure to showcase any previous leadership roles you've had, even if they were informal. We’re looking for someone who can inspire and manage a team effectively.
Be Specific About Your Experience with Opera: If you’ve worked with Opera or similar systems, don’t just mention it—give us examples of how you’ve used it in past roles. This will help us understand your familiarity and how quickly you can adapt to our processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff About Night Audits
Make sure you brush up on your knowledge of night audit processes and the Opera system. Being able to discuss how you’ve handled guest registrations and audits in the past will show that you’re not just familiar with the tasks, but also confident in executing them.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for guests in previous roles. Think about specific situations where your actions led to improved guest satisfaction, especially during night shifts when things can get a bit hectic.
✨Demonstrate Leadership Experience
Be ready to talk about your experience leading teams, particularly in a hospitality setting. Highlight any challenges you faced and how you motivated your team to deliver excellent service, especially during busy night hours.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and the expectations for the Night Team Leader role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
