Multiskilled Night Team member - Full Time in City of London

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. By working at the IBIS London City Shoreditch you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.

As part of our team you can have:

• Salary - £14.44/hour
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Talent gym access
• Stylish and functional uniform provided
• Delicious complimentary meals on duty prepared by our creative chefs
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world

Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C).

As our next Multiskilled Night Team Member, you will be the ‘face of IBIS Shoreditch’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Contract - Full Time, Permanent, 39 hours/week.

Your responsibilities include:

• Be responsible for the reception desk and processing of night audit and nightly reports.
• Assist security with monitoring building security.
• Aid in the operations for the day team to ensure exceptional service is provided around the clock.
• Work the unique night shifts at our hotel from 11pm to 7:18am.
• Take food & beverage orders, prepare & deliver orders promptly to the guest from our food and drinks menu during the shift.
• Perform the F&B and Bar tasks primarily and work in the reception as and when required.
• Willing to learn & serve hot/cold beverages, cocktails, mocktails, beer etc. from the F&B menu.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• When working in Room Service, promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management.
• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
• Ensure accuracy by repeating order(s) to the guests.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

What we are looking for:

• A self-starter with the ability to work unsupervised.
• A can-do attitude for multitasking between reception and F&B.
• Flexible to work 5 days a week on a rotation basis from Monday to Sunday.
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
• A fast-thinking, customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.