Catering & Conference Services Manager

Company Description

Embrace your passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian vacation experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• Preferred provider medical/drug/vision benefits starting at $16.98 for employees.
• Employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• Incentive Bonuses are available to inspire creativity & dedication.
• 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount on services offered in our Spa Without Walls.
• Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide).
• Complimentary meals in our employee dining facility.

Job Description

At Fairmont Orchid, our engaging service and Hawaiian culture make every special event a truly memorable affair. Be an ambassador for our exceptional offerings where you will liaise between multiple departments to meet the needs and exceed the expectations of your clients.

What you will be doing:

• Organize convention booking, catering events and wedding files from date of departure and maintain accurate activities within files consistently.
• Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately and in a timely manner.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
• Conduct any/all site inspections as required. Able to handle inquiries for social and Weddings.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.
• Additional responsibilities, as outlined by Director.

Qualifications

Your experience and skills include:

• Relevant Catering & Conference Services experience within luxury resort market and/or similar role.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, both written and verbal required.
• Strong leadership, excellent interpersonal skills, and problem solving abilities.
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Results oriented and highly motivated self-starter.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work days, nights and weekends when necessary.

Additional Information

Salary: $77,900 – $85,000

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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