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- Tasks: Welcome guests with care, anticipate their needs, and promote hotel services.
- Company: Join a vibrant pet-friendly hotel in the heart of Cardiff.
- Benefits: Enjoy complimentary meals, 28 days holiday, and personal development programmes.
- Other info: Flexible role with opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team and explore the rich culture of Wales.
- Qualifications: Excellent communication skills and customer service experience required.
The predicted salary is between 20000 - 25000 £ per year.
Join our dynamic guest service team as a Multi-skilled Member and become an integral part of our pet-friendly hotel experience! Situated in the vibrant city of Cardiff, our hotel offers not just a job, but a chance to explore the rich history and culture of Wales. From the iconic Cardiff Castle to leisurely walks along Cardiff Bay, there’s always something new to discover.
Looking to join a culture of excellence as a Front Office Team Member? What will I be doing?
- Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
- Proactively anticipating guests needs and looking for suitable solutions
- Conveying the hotel image and promoting company’s loyalty programme
- Assisting as required with the solving of any guest feedback and being able to handle them in an efficient and satisfying manner
- Passing knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promoting them
- Caring out all operations concerning guests arrival and departure in compliance with payment procedure
- Informing guests about formalities, any special conditions relating to their stay and the services available
- Actively contributing to the qualitative and quantitative targets of the department
Qualifications
- Excellent Communication Skills
- Customer Service Experience
- Interpersonal Skills
- Problem-Solving Abilities
- Attention to Detail
- Flexibility and Adaptability
- Basic Computer Skills
- Knowledge of Hospitality Operations
- Professionalism
- Must possess a valid driver's licence and have access to a reliable vehicle for transportation to and from work locations.
Additional Information
- Personal development programmes
- Complimentary meals on duty and uniforms
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
Special Note
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Guest Service Team Member Front Office in Cardiff employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Team Member Front Office in Cardiff
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities, services, and local attractions. This way, when you chat with guests, you can offer personalised recommendations that show you care.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling guest feedback, being clear and approachable is key. Role-play with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from past experiences where you’ve turned a negative situation into a positive one. This will impress during interviews and show you’re ready for anything.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing team culture right there.
We think you need these skills to ace Guest Service Team Member Front Office in Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Front Office Team Member role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Accor Hotels
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its services, facilities, and the local attractions in Cardiff. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your ability to handle guest feedback effectively.
✨Practice Your Communication Skills
As a Front Office Team Member, excellent communication is key. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Emphasise Flexibility and Adaptability
The job requires flexibility and adaptability, so be ready to discuss how you've handled changes or unexpected situations in previous roles. Share specific examples that illustrate your ability to adjust and thrive in a dynamic environment.