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- Tasks: Lead the reception team to deliver exceptional guest experiences and boost hotel revenue.
- Company: Accor Hotels, a leading name in hospitality with a focus on service excellence.
- Benefits: Enjoy a pension scheme, training opportunities, and free hotel stays.
- Other info: Flexible shifts and opportunities for career advancement in a vibrant environment.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Proven front office experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Accor Hotels in Cardiff is seeking a Front Office Supervisor to ensure high service standards and manage Reception teams. The ideal candidate has proven front office experience and strong leadership skills, excellent customer service abilities, and the flexibility to work varied shifts.
Key responsibilities include:
- Managing reception operations
- Upselling services
- Deputising for the Front Office Manager
This role offers benefits like a pension scheme, training opportunities, and complimentary hotel stays.
Guest Service Team Lead - Drive Guest Experience & Revenue in Cardiff employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Team Lead - Drive Guest Experience & Revenue in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Accor Hotels. They can give you the inside scoop on what it’s really like to work there and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest service and leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your upselling skills! Think of examples from your past experience where you successfully increased revenue through excellent customer service. This will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Guest Service Team Lead - Drive Guest Experience & Revenue in Cardiff
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your front office experience in your application. We want to see how you've managed teams and delivered excellent customer service in the past, so don’t hold back!
Leadership Skills Matter: Since this role is all about leading the reception team, let us know about your leadership style. Share examples of how you've motivated your team and handled challenges – we love a good story!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, like upselling services and managing operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Accor Hotels!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff
Make sure you’re familiar with Accor Hotels and their values. Research their approach to guest service and think about how your experience aligns with their standards. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Guest Service Team Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts. Highlighting these skills will help you stand out as a candidate.
✨Upselling Techniques
Since upselling is a key responsibility, be ready to discuss your strategies for increasing revenue through guest services. Think of specific instances where you successfully upsold services or products and how it benefited both the guests and the hotel.
✨Flexibility is Key
The job requires flexibility with shifts, so be prepared to discuss your availability. Share examples of how you've adapted to changing schedules in the past, and express your willingness to take on varied shifts to meet the team's needs.