Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, foster loyalty, and provide exceptional service in a vibrant hotel environment.
- Company: Join a pet-friendly hotel team in the heart of Cardiff.
- Benefits: Career development, employee perks, and a dynamic work atmosphere.
- Why this job: Be part of a culturally rich experience while making meaningful connections with guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible role with opportunities for growth in the hospitality industry.
The predicted salary is between 800 - 1400 £ per month.
Join our dynamic guest service team as a Multi-skilled Member and become an integral part of our pet-friendly hotel experience! Situated in the vibrant city of Cardiff, our hotel offers not just a job, but a chance to explore the rich history and culture of Wales. From the iconic Cardiff Castle to leisurely walks along Cardiff Bay, there’s always something new to discover. With convenient access to nearby attractions like Caerphilly Castle and the National Stadium of Wales, as well as easy reach to Cardiff Gate Business Park and the city center, this position promises both excitement and convenience.
Are you someone who thrives on providing exceptional guest experiences? Do you enjoy building meaningful connections with customers while maintaining a professional demeanor? Look no further – at Ibis Cardiff Gate, we have an exciting opportunity for you!
What You’ll Do:
- Welcome Guests
- Foster Loyalty
- Prioritise Guest Relations
- Anticipate Needs
- Handle Feedback
- Maintain Brand Image
- Inform Guests
- Assist with Food & Beverage Service
- Handle Administration
- Handle Team Finance
What You’ll Gain:
- Career Development: Training
- Employee Benefits
- Dynamic Work Environment
- Welcoming Team
- Many more...
Qualifications:
- Excellent Communication Skills
- Customer Service Experience
- Interpersonal Skills
- Problem-Solving Abilities
- Attention to Detail
- Flexibility and Adaptability
- Basic Computer Skills
- Knowledge of Hospitality Operations
- Professionalism
- Must possess a valid driver’s license and have access to a reliable vehicle for transportation to and from work locations.
Additional Information:
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Guest Service Multi-Skilled Front Office & F&B in Cardiff employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Multi-Skilled Front Office & F&B in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ibis Cardiff Gate. Familiarise yourself with their values and what makes them unique. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle feedback or anticipate guest needs. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with your potential future team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Guest Service Multi-Skilled Front Office & F&B in Cardiff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and what makes you tick.
Tailor Your Application: Make sure to customise your application to fit the role. Highlight your relevant experience in hospitality and customer service, and connect it back to what we’re looking for in a Multi-skilled Member.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ibis Cardiff Gate.
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding the pet-friendly aspect and the local attractions will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you built meaningful connections with guests or resolved issues effectively. This will demonstrate your ability to thrive in a guest-focused environment.
✨Demonstrate Flexibility and Adaptability
Given the dynamic nature of the role, be ready to discuss how you've adapted to changing situations in previous jobs. Share specific instances where your flexibility made a positive impact on guest experiences or team dynamics.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they handle guest feedback. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
