At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and smooth operations.
- Company: Join Ibis Cambridge Central Station, where hospitality meets heart.
- Benefits: Competitive salary, performance bonuses, flexible rota, and hotel discounts.
- Other info: Opportunities for career growth and a unique one-night stay experience.
- Why this job: Make a real impact on guest satisfaction in a supportive team environment.
- Qualifications: Experience in front office leadership and excellent customer service skills.
The predicted salary is between 30000 - 40000 € per year.
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
As our next Reception Manager, you will:
- Be passionate about guests and delivering exceptional service.
- Bring strong knowledge and experience across front office operations.
- Take a hands‑on, organised, and supportive approach with your team.
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
- Be results‑driven and understand what’s needed to achieve hotel goals.
Your key missions:
- Ensure all Front Office policies and procedures are strictly followed.
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
- Communicate effectively and collaboratively with all other hotel departments.
- Lead by example on shift, setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Balance operational, administrative, and colleague needs effectively.
- Oversee group and meeting room bookings alongside the F&B Manager.
- Handle complaints with confidence and empathy.
- Manage staff planning, scheduling, and budget adherence to optimise productivity.
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
Who are we looking for?
- Previous experience in a similar Front Office leadership role is preferred.
- Strong system knowledge, Opera Cloud or similar PMS is a bonus.
- Friendly, approachable, with excellent customer service skills.
- Highly organised with strong attention to detail.
- A positive, team‑oriented leader.
- Able to work effectively under pressure.
- Flexible with working hours, including shifts, weekends, and bank holidays.
- Must have the right to work in the UK.
Why Join Us?
- Competitive salary and benefits package, including bonus up to 10% annual performance bonus, pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one‑night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Reception Manager, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.
Job Type: Full Time
Expected hours: 39 hours per week
Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reception Manager in Cambridge employer: Accor Hotels
At Ibis Cambridge Central Station, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Reception Manager, you will enjoy competitive benefits, including a performance bonus, flexible working hours, and opportunities for career advancement within a supportive team environment. Join us in creating memorable experiences for our guests while developing your skills in the heart of Cambridge's hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Ibis Cambridge Central Station. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to front office operations and guest service. We recommend role-playing with a friend to get comfortable with your responses and showcase your passion for hospitality.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who fits into their culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ibis family.
We think you need these skills to ace Reception Manager in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you made guests feel welcome and valued. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments.
Highlight Your Front Office Experience:Make sure to detail your previous roles in front office operations. We’re looking for someone with strong knowledge and experience, so don’t hold back on showcasing your skills and achievements in this area. Use examples that demonstrate your ability to lead and support a team.
Be Proactive in Your Approach:In your application, mention how you’ve tackled challenges in the past. We appreciate candidates who can think on their feet and find solutions that lead to positive outcomes. Share a story or two that illustrates your proactive nature and problem-solving skills.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Ibis Cambridge Central Station!
How to prepare for a job interview at Accor Hotels
✨Know Your Guest Experience
Before the interview, think about what makes a great guest experience. Be ready to share examples of how you've gone above and beyond for guests in previous roles. This will show your passion for hospitality and your understanding of what it takes to create memorable moments.
✨Familiarise Yourself with Front Office Operations
Brush up on your knowledge of front office operations and any relevant systems like Opera Cloud. Being able to discuss specific procedures and how you’ve implemented them in past roles will demonstrate your expertise and readiness for the position.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of examples where you've led a team effectively, handled conflicts, or motivated staff. Highlighting your ability to set the tone for the guest experience will resonate well with the interviewers.
✨Be Ready for Situational Questions
Expect questions that assess how you handle various situations, such as guest complaints or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and proactive mindset.
