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- Tasks: Welcome guests, manage reservations, and provide excellent customer service.
- Company: Join the Ibis Cambridge Central Station team, part of a global hospitality leader.
- Benefits: Competitive salary, flexible rota, hotel discounts, and career growth opportunities.
- Why this job: Make memorable moments for guests while developing your hospitality skills.
- Qualifications: Friendly personality, strong communication skills, and a passion for hospitality.
- Other info: Experience a one-night stay to understand guest needs and enjoy a supportive team culture.
Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team.
As our next Receptionist, you will:
- Welcome guests to the hotel and ensure service is handled excellently.
- Register guests and process payments.
- Update guest information in the system.
- Take and confirm reservations for guests.
- Answer any queries guests may have regarding in-house facilities and local tourist information.
- Deliver excellent service to customers and ensure quality standards are consistently met.
- Maintain clean and organized work areas.
- Handle guest complaints and remarks promptly, providing timely responses.
- Pay close attention to detail and ensure quality in all aspects of your work.
- Be open to embracing change and adapting to new circumstances.
What Are We Looking For?
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Receptionist, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
By working at Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Hotel Receptionist in Cambridge employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ibis Cambridge Central Station's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your hospitality skills! Role-play common scenarios like welcoming guests or handling complaints with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Be ready to share your passion for hospitality! Think of examples from your past experiences where you made someone feel welcome or solved a problem. This will highlight your guest-focused personality and show you’re a perfect fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for joining the team.
We think you need these skills to ace Hotel Receptionist in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share any experiences or moments that highlight how you enjoy making people feel welcome and valued.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with what we’re looking for, like strong communication and problem-solving abilities.
Be Professional Yet Friendly: While we want to see your personality, remember to keep it professional. Use a friendly tone in your writing, as this reflects the warm atmosphere we create at Ibis Cambridge Central Station.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research Ibis Cambridge Central Station. Understand their mission to create memorable moments for guests and think about how you can contribute to that goal. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Hospitality Skills
As a Hotel Receptionist, your ability to make guests feel welcome is crucial. Prepare examples from your past experiences where you provided excellent customer service or resolved a guest's issue. Even if you don't have direct experience, think of times when you've helped others or worked in a team.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing stress, and working independently. Practising your responses will help you feel more confident during the interview. Remember to highlight your problem-solving skills and adaptability, as these are key traits for this role.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that demonstrate your enthusiasm for the position. Inquire about the team culture, training opportunities, or what a typical day looks like for a receptionist. This not only shows your interest but also helps you gauge if the company is the right fit for you.
