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For Companies At a Glance
- Tasks: Deliver memorable service in our Food & Beverage department and create great guest experiences.
- Company: Join Accor, a global leader in hospitality with a focus on personal growth.
- Benefits: Enjoy free gym access, discounted hotel stays, and a supportive work environment.
- Why this job: Be part of a vibrant team and make a real impact in the hospitality industry.
- Qualifications: Positive attitude, good communication skills, and a commitment to excellent customer service.
- Other info: Opportunities for career development and personal growth across 5000 hotels worldwide.
The predicted salary is between 20000 - 25000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
Our mission at Novotel Cambridge North is to create memorable moments for our guests, giving the best hospitality experience starts with having great and happy people! Get ready to make an impact and be the future of hospitality with us. Our leaders and staff will provide you with the best tools, resources and experiences to support you to grow and learn every day building meaningful experiences.
As our next Food & Beverage Team member, you:
- Deliver consistent and memorable service to all our guests.
- Connect and work together with your team to ensure every guest leaves with a wish to return.
- Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment.
A little more information: We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role.
Main responsibilities:
- Serving guests in all areas of the Food & Beverage department including the Restaurant, Bar, Room Service and Meetings & Events.
- Welcoming guests in a polite and friendly manner.
- Ensuring cleanliness of work areas.
- Following departmental and company policies and procedures.
- Complying with legislative and safety regulations.
- Remaining polite and courteous at all times.
What are we looking for?
- Positive attitude.
- Good communication skills.
- Excellent grooming standards.
- Ability to work on your own or in teams.
- Commitment to delivering high levels of customer service.
- Flexibility to work shifts - mornings, evenings and weekends.
It would be advantageous if you could demonstrate the following:
- Previous Food and Beverage and/or industry experience.
- Experience with cash handling.
- Knowledge of Food Hygiene Regulations.
Additional Information
Benefits:
- You can work with multinational colleagues.
- Be part of a global community of hospitality industry.
- Opportunity to develop your career.
- Special staff rate at our hotels.
- Free Gym.
- Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Great work environment and colleagues.
- Personal development programs.
- Complimentary meals on duty and uniforms.
- Pension scheme.
- 28 days holidays including bank holidays (increasing yearly).
- Free parking.
- Apprenticeship scheme.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Guest-Focused Food & Beverage Team Member in Cambridge employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest-Focused Food & Beverage Team Member in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accor's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your people skills! As a Food & Beverage Team Member, you'll be interacting with guests all day. Role-play with friends or family to get comfortable with welcoming guests and handling different situations.
✨Tip Number 3
Be ready to share your experiences! Think about times when you've delivered excellent customer service or worked well in a team. These stories will help you stand out during the interview and show how you fit into Accor's vision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Accor family. Don’t miss out on this opportunity!
We think you need these skills to ace Guest-Focused Food & Beverage Team Member in Cambridge
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique flair and enthusiasm for hospitality.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Food & Beverage Team Member role. Mention any relevant experience in customer service or food handling to catch our eye!
Show Your Passion: Express your love for the hospitality industry in your application. Share why you’re excited about the opportunity to create memorable moments for guests and how you can contribute to our team’s success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Accor Hotels
✨Know the Company Culture
Before your interview, take some time to research Accor and its values. Understanding their commitment to hospitality and how they support their staff will help you align your answers with what they’re looking for. Show that you’re not just interested in any job, but specifically in being part of their team.
✨Showcase Your Customer Service Skills
As a Food & Beverage Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. This will demonstrate your capability to create memorable moments for guests, which is at the heart of Accor’s mission.
✨Emphasise Teamwork
Accor values collaboration, so be ready to discuss how you work well in a team. Share specific instances where you contributed to a team goal or helped a colleague. This will highlight your ability to connect and work together with others, ensuring every guest leaves happy.
✨Be Upbeat and Personable
Your personality matters! Accor is looking for someone with a sparkling, upbeat attitude. Practice conveying enthusiasm during your interview. A friendly smile and positive energy can go a long way in making a great first impression, so let your personality shine through!