Butler

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.

Job Description

• Ensures all the residents receive prompt and courteous service.
• Informs Senior Butlers of matters concerning butler operations.
• Cleans and maintains all butler areas including occupied/non-occupied rooms, pantries, stores, equipment, perishables, stationery, etc.
• Checks the expiry dates of all perishables and practices optimum usage of resources.
• Liaises with In-room dining and checks regularly to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
• Maintains appearance, discipline and efficiency at all times.
• Ensures that consumption of resident supply is under control.
• Delivers the Raffles touch by exceeding the resident's expectations and providing proactive personalised service.
• Practices up-selling of the hotel products and facilities.
• Adheres to the core values and the Brand dimension of Raffles The Palm.
• Ensures repeat residents are met and greeted regularly and profiles are updated.
• Provides long-staying residents/special attention residents/occasion celebrating residents with greater importance.
• Ensures all communication is carried clearly amongst the team/Senior Butler/Head Butler.
• Takes regular inventories of all items within the jurisdiction of butlers and informs the supervisor for any fresh stocks required.
• Attends daily briefing and notes all information about the residents and functions in the hotel.
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP).
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Ensures the upkeep of all resident rooms and reports any maintenance faults to the supervisor immediately.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Ensures all unattended valuables and belongings inside resident rooms are noted and supervisor is informed.
• Reports any lost and found to the supervisor and the HK coordinator immediately.
• Maintains all reports and records as per the directives of the Senior Butler/Head Butler and respects the deadlines.
• Takes initiative and provides all residents with proactive and personalised service.
• Provides prompt laundry service, shoe shine service and ensures that special preferences of all residents are taken into consideration.
• Checks all items before delivering to the residents.
• Provides balcony dinners and creates secret spaces for guests' privacy and romance by thoughtful and caring service.
• Offers various facilities and services in order to enable residents to enjoy their stay to the fullest.
• Does not intrude into the private space of residents more than what is necessary.

Occupational Health and Safety Responsibilities

• Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of duty of care and adhere to occupational health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.

PERSONAL ATTRIBUTES

• Good English language verbal and written communication skills.
• Good level of engagement with residents.
• Ability to work cohesively with co-workers and managers as part of a team.
• Ability to be attentive to guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with hotel residents and patrons.
• Ability to exercise good judgment with difficult guests.
• Understanding and ability to work in a multi-cultural environment.

Qualifications

• Degree from School for Tourism & Hotel Management is preferred.

EXPERIENCE

• Minimum two years' experience as a Butler.