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- Tasks: Coordinate and manage events, ensuring smooth operations and excellent client relationships.
- Company: Join a vibrant hotel team known for exceptional service and hospitality.
- Benefits: Enjoy discounted stays, free meals, and a cycle to work scheme.
- Other info: Dynamic role with opportunities for growth in the hospitality industry.
- Why this job: Be the face of our hotel, creating memorable experiences for guests and clients.
- Qualifications: Sales experience and strong communication skills are a plus.
The predicted salary is between 22000 - 28000 ÂŁ per year.
The sale, organisation and smooth running of events on behalf of all clients for the conference, events and groups department. To maintain and increase the quantity of sales, maintain and develop new relationships with clients (new and existing). Present a professional, friendly and efficient impression of the Hotel at all times.
Handle enquiries for group and conference bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours). Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel. Manage group and conference payments, cancellations, rooming lists and terms and conditions. Maintains a precise filing system for all Group reservations and correspondence. Performs all reservations duties including making and entering reservations as required (e-mail, phone). Ensures a clear line of communication with other departments for special requests or other reservation-related matters. Provide efficient, friendly and professional service to all guests. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise. Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Qualifications
- Relevant sales experience is an asset
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
Benefits
- Discounted hotel stays across the world with ALL Heartist Card
- Free Bonus Breaks Voucher
- Cycle to Work Scheme
- Staff Uniforms Provided
- Free Staff Car Park
- Meal provided whilst on duty
- Double time bank holiday pay
Sales & Reservations Coordinator in Bristol employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Reservations Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can land you that Sales & Reservations Coordinator role.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you get your foot in the door. We suggest crafting a quick introduction about yourself and your experience in sales and customer service that you can share confidently.
✨Tip Number 3
Follow up after interviews or networking events. A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal and memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Sales & Reservations Coordinator in Bristol
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any relevant sales experience in your application. We want to see how you've successfully engaged with clients and closed deals, so don’t hold back on those achievements!
Be Professional and Friendly: Since the role involves a lot of communication, it’s crucial to convey your friendly and professional nature in your written application. Use a warm tone and ensure your language reflects the hospitality vibe we cherish at StudySmarter.
Attention to Detail is Key: Pay close attention to your application format and spelling. A well-organised and error-free application shows us that you can manage the precise filing system we need for group reservations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales & Reservations Coordinator inside out. Familiarise yourself with the hotel’s services, special promotions, and how they handle group bookings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about communication and building relationships, be ready to demonstrate your interpersonal skills. Think of examples from your past experiences where you’ve successfully handled client enquiries or resolved issues. This will highlight your ability to maintain a friendly and professional impression.
✨Be a Problem Solver
Prepare to discuss how you approach challenges, especially in a sales context. Think of specific situations where you’ve had to think on your feet or come up with creative solutions. This will showcase your problem-solving abilities, which are crucial for managing reservations and guest interactions.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, how success is measured in the role, or what the biggest challenges are. This shows that you’re not just interested in the job, but also in how you can contribute to the hotel's success.