Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, manage arrivals and departures, and ensure a smooth experience at our luxury hotel.
- Company: Join Raffles London, a historic luxury hotel known for its glamour and exceptional service.
- Benefits: Competitive salary, 28 days holiday, and opportunities for personal growth in a prestigious environment.
- Why this job: Be part of a legendary team, creating memorable experiences for guests in a stunning setting.
- Qualifications: Driving licence required; experience in 5-star hotels preferred; strong communication skills essential.
- Other info: Dynamic role with opportunities to work across departments and develop your hospitality career.
The predicted salary is between 24000 - 36000 £ per year.
Company Description: Raffles London at the OWO on London's Whitehall unites the allure and heritage of Raffles with one of the world's most historic addresses, a name synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description: An exceptional opportunity presents itself for a Doorperson to join the Rooms Department at Raffles London at the OWO. Reporting into Head Concierge, you will be responsible for the arrival and departure experience of our guests, as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company. You will also support the Valet team with parking and retrieving cars.
- You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
- You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
- Assist with managing guest experience throughout the guest journey.
- Communication with staff and guests in a friendly and professional manner.
- Building and developing good relationships.
- Managing time sensitive targets.
- Confidently welcoming and greeting guests to Raffles standards, using name recognition whenever possible.
- Assist the luggage, valet parkers, concierge and lobby staff to ensure smooth transitions for all guests and residents.
- Escorting guests and luggage through the building, answering questions and queries in a confident and honest manner.
- Arranging taxi and pick ups of guests and transfers of luggage in a detailed manner.
- Manual handling and lifting of guest items, ensuring great care is taken at every step.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
What are we looking for?
- Driving licence essential.
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within in 5-star hotels or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail-oriented.
- Distinctive, professional and warm personality.
Additional Information: Why join our Raffles team? Not only will you be joining one of the world's best hotels you will also receive great benefits including: You will be offered a competitive salary and 28 days holiday.
Doorperson in Bristol employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorperson in Bristol
✨Tip Number 1
Get to know the hotel! Before your interview, take some time to research Raffles London at the OWO. Familiarise yourself with its history, services, and what makes it unique. This will not only impress your interviewers but also help you tailor your responses to fit their values.
✨Tip Number 2
Practice your communication skills! As a Doorperson, you'll need to be friendly and professional. Try role-playing common scenarios with a friend or family member to build your confidence in greeting guests and handling queries.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once, especially in high-pressure situations. This will demonstrate that you're ready to handle the fast-paced environment at Raffles.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and enthusiasm for providing exceptional service in your application.
We think you need these skills to ace Doorperson in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Raffles.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality. Mention specific skills that align with the Doorperson role, like your ability to manage guest experiences and communicate effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Raffles London.
How to prepare for a job interview at Accor Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Raffles London at the OWO. Understand its history, values, and what makes it stand out in the luxury hotel market. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Doorperson, effective communication is key. During the interview, practice clear and confident communication. Use examples from your past experiences where you successfully interacted with guests or colleagues, highlighting your ability to maintain a friendly and professional manner.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've handled challenging situations in previous roles. Think of specific instances where you had to multitask or remain calm under pressure. This will illustrate your capability to manage the guest experience effectively, which is crucial for this role.
✨Emphasise Teamwork and Relationship Building
Raffles values positive colleague relations, so be ready to talk about your experience working in a team. Share examples of how you've built relationships with colleagues and contributed to a supportive work environment. This will show that you can thrive in their collaborative culture.
