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- Tasks: Lead a dynamic reception team to create memorable guest experiences every day.
- Company: Join the welcoming team at IBIS Birmingham New Street, where hospitality is all about people.
- Benefits: Enjoy a competitive salary, discounted stays, free meals, and ongoing training.
- Why this job: Be the heartbeat of our Front Office and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality leadership and a passion for making guests feel welcome.
- Other info: Flexible shifts, supportive team culture, and excellent career growth opportunities await you.
The predicted salary is between 22700 - 32800 £ per year.
At IBIS Birmingham New Street, we believe that hospitality is about people first. We create spaces where guests feel genuinely welcome and teams feel supported, valued, and empowered to be themselves. We are looking for a Reception Team Leader who leads with warmth, confidence, and passion for service.
Your Role
As Reception Team Leader, you will be the heartbeat of our Front Office operation. Leading by example, you will support your team, ensure smooth daily operations, and create positive, memorable moments for our guests from arrival to departure. This is a hands-on leadership role in a fast-paced, guest-focused environment.
What You Will Do
- Lead, coach, and inspire the reception team to deliver friendly, efficient, and consistent service
- Oversee front desk operations including check-in, check-out, reservations, billing, and guest enquiries
- Act as a key point of contact for guests, handling feedback and resolving issues with professionalism and care
- Manage rotas, shift coverage, end-of-day procedures, banking, and room reconciliation
- Work closely with Housekeeping, Food & Beverage, and other departments to ensure a seamless guest journey
- Support on-boarding and ongoing development of team members
- Maintain accurate records and contribute to performance, quality, and guest satisfaction targets
- Ensure compliance with Accor standards, hotel procedures, and health & safety requirements
- Step in to support Food & Beverage operations when needed during busy periods
Health, Safety & Wellbeing
- Follow Accor Health, Safety, and Environment policies at all times
- Take part in required training and report hazards, incidents, or injuries promptly
- Support fire, evacuation, food hygiene, and safe working practices
- Contribute to risk assessments, energy conservation, and correct use of equipment
Qualifications
- At least 1 year of experience in a team leader or supervisory role within hospitality
- A minimum of 2 years' experience in a hotel or guest-facing environment
- A natural people-leader with strong communication and problem-solving skills
- Organised, adaptable, and calm under pressure
- Confident using hotel systems and Microsoft Office
- Flexible to work shifts, including weekends and holidays
- A genuine passion for hospitality and making every guest feel welcome
- Right to work in the UK is essential (sponsorship is not available)
What We Offer You
- Competitive salary of £27,703.70 per year
- Discounted stays across Accor hotels worldwide
- Pension scheme
- Ongoing training and development opportunities within Accor
- Free meals while on duty
- 28 days holiday
- Free car parking
A Day in the Life
No two days are the same at IBIS. As a Shift Leader, you will guide your team through busy arrivals, support guests with their needs, assist with reservations and admin tasks, and step into Food & Beverage service when required. You will motivate your team, support new starters, and help ensure every guest leaves feeling welcome and cared for.
Why Join IBIS Birmingham New Street?
You will be part of a close-knit, supportive team where collaboration, individuality, and development are encouraged. At Accor, we recognise talent, support growth, and create opportunities — because when our people thrive, our guests do too.
Reception Team Leader in Birmingham employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out IBIS's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their welcoming environment.
✨Tip Number 2
Practice your people skills! As a Reception Team Leader, you'll need to lead with warmth and confidence. Role-play common guest scenarios with friends or family to sharpen your problem-solving skills and ensure you're ready to handle any situation with ease.
✨Tip Number 3
Show off your leadership style! During interviews, share specific examples of how you've inspired and coached your team in the past. Highlighting your ability to create positive experiences for both guests and staff will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and gives you a chance to explore more about what we offer at IBIS Birmingham New Street.
We think you need these skills to ace Reception Team Leader in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you’ve made guests feel welcome and valued. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for our guests.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your previous roles and responsibilities, especially those related to team leadership and guest service. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Highlight Your Team Leadership Skills: As a Reception Team Leader, your ability to inspire and support your team is crucial. Make sure to include examples of how you’ve led teams in the past, tackled challenges, and fostered a positive work environment. We’re looking for someone who can motivate others and create a great atmosphere!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised and ensures your application gets to the right people!
How to prepare for a job interview at Accor Hotels
✨Know Your Hospitality Stuff
Make sure you brush up on your hospitality knowledge. Understand the key aspects of guest service, and be ready to share examples of how you've created memorable experiences for guests in the past. This will show that you’re not just a leader, but someone who genuinely cares about the guest experience.
✨Showcase Your Leadership Style
During the interview, highlight your leadership style and how you inspire and motivate your team. Share specific instances where you’ve successfully led a team through busy periods or resolved conflicts. This will demonstrate your ability to manage a fast-paced environment while keeping morale high.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Reception Team Leader and prepare your responses. For example, how would you handle an unhappy guest? This shows you can think on your feet and prioritise guest satisfaction.
✨Connect with the Company Culture
Research IBIS Birmingham New Street and understand their values and culture. Be prepared to discuss how your personal values align with theirs, especially around creating a welcoming environment. This connection can set you apart as a candidate who truly fits into their team.