At a Glance
- Tasks: Deliver top-notch service to guests and manage their accounts at the front desk.
- Company: Join Accor Hotels, a leader in hospitality with a focus on guest experience.
- Benefits: Starting wage of £12.73 per hour plus additional perks.
- Other info: Dynamic work environment with opportunities for growth in the hospitality industry.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: High school diploma, good English skills, and a friendly attitude.
The predicted salary is between 26500 - 26500 £ per year.
Accor Hotels is looking for a team member at Ibis Birmingham New Street to deliver high-quality service to guests.
Responsibilities include:
- Managing guest accounts
- Operating the switchboard
- Supporting other hotel departments to ensure an excellent experience
Applicants should have a high school diploma and good English skills along with a friendly demeanor.
The position offers a starting wage of £12.73 per hour along with additional benefits.
Guest Experience Concierge - Front Desk in Birmingham employer: Accor Hotels
Accor Hotels is an exceptional employer, offering a vibrant work culture at Ibis Birmingham New Street where team members are valued for their contributions to guest satisfaction. With competitive pay starting at £12.73 per hour, comprehensive benefits, and opportunities for personal and professional growth, employees can thrive in a supportive environment that prioritises teamwork and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge - Front Desk in Birmingham
✨Tip Number 1
Make sure to research Ibis Birmingham New Street and Accor Hotels before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in delivering high-quality service.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Concierge, you'll need to be friendly and approachable. Try role-playing common guest scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! Since you'll be supporting other hotel departments, sharing examples of how you've worked well in a team before can really set you apart from other candidates.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and get to know you better, so don’t hesitate to showcase your personality and passion for guest service.
We think you need these skills to ace Guest Experience Concierge - Front Desk in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly side shine through! We want to see your personality and how you can bring a warm vibe to our team at Ibis Birmingham New Street.
Tailor Your Application:Make sure to customise your application for the Guest Experience Concierge role. Highlight any relevant experience you have in customer service or hospitality, as this will show us you're the perfect fit for delivering high-quality service.
Proofread, Proofread, Proofread!:Before hitting send, give your application a good read-through. Good English skills are key for this role, so check for any typos or grammatical errors to make sure you present yourself in the best light.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research Accor Hotels and Ibis Birmingham New Street. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Guest Experience Concierge, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlighting your friendly demeanor and communication skills will make you stand out.
✨Practice Common Interview Questions
Anticipate questions related to guest service scenarios, such as how you would handle a difficult guest or manage multiple tasks at the front desk. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. A polished appearance shows that you respect the role and are serious about joining their team.
