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- Tasks: Provide exceptional service to guests and assist with check-ins.
- Company: Join the iconic Fairmont Chateau Laurier in Ottawa, a landmark hotel next to Parliament.
- Benefits: Enjoy a 50% discount on food, employee benefits, and learning programs.
- Why this job: Be part of a vibrant culture and make a difference through social responsibility initiatives.
- Qualifications: Fluency in English and French, previous front desk experience, and strong communication skills required.
- Other info: Flexible hours including evenings and weekends; commitment to diversity and inclusion.
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.
What is in it for you:
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Full rate of pay of $23.86/hour
Job Description
Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:
- Provide outstanding service to our internal and external guests
- Assist with tour check-ins and greet the tour guide and groups when required
- Generate reports for other departments in the hotel
- Key member of crisis & emergency team
- Register and checkout hotel guests
- Act as an ambassador of Fairmont Château Laurier
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist Leadership in performing daily duties
- Available evenings, weekends and holidays
- Available to work overnight shift, when required
- Follow all safety policies
- Other duties as assigned
Qualifications
- Fluent in both official languages (English and French) is a requirement
- Previous Front Desk Agent experience in a similar environment
- Excellent verbal and written skills
- Must have the ability to handle cash effectively and accurately
- Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
- Active listener, self-starter
- Able to make decisions and take initiative
- Ability to type 40 words per minute
- Positive and pleasant attitude
- Able to work alone
- Strong team player
- Detail oriented
- Must be able to work in a very busy environment
Additional Information
Physical Aspects of Position (included but not limited to): Standing during entire shift.
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Bilingual Guest Services Agent (Part-Time) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Guest Services Agent (Part-Time)
✨Tip Number 1
Brush up on your bilingual skills! Since fluency in both English and French is a must for this role, practice common phrases and customer service scenarios in both languages. This will help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the Fairmont Chateau Laurier and its services. Knowing the hotel's history, amenities, and unique offerings can give you an edge when discussing how you can contribute to their guest experience.
✨Tip Number 3
Prepare to showcase your previous experience in front desk roles. Think of specific examples where you provided excellent customer service or handled difficult situations, as these will be valuable during discussions with the hiring team.
✨Tip Number 4
Demonstrate your ability to work in a busy environment. Share experiences where you successfully managed multiple tasks under pressure, as this is crucial for a Guest Services Agent at a bustling hotel like Fairmont Chateau Laurier.
We think you need these skills to ace Bilingual Guest Services Agent (Part-Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in English and French, as well as any previous experience in front desk roles. Emphasise your customer service abilities and any relevant software knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Fairmont Chateau Laurier's values. Mention specific experiences that demonstrate your ability to provide outstanding guest services.
Highlight Relevant Skills: In your application, clearly outline your verbal and written communication skills, attention to detail, and ability to work in a busy environment. These are crucial for the Guest Services Agent role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Bilingual Skills
Since fluency in both English and French is a requirement, be prepared to demonstrate your language skills during the interview. Practice common phrases and responses in both languages to show your comfort and proficiency.
✨Highlight Relevant Experience
Discuss your previous experience as a Front Desk Agent or in similar roles. Be specific about the tasks you handled, such as guest check-ins and handling cash, to illustrate your capability to perform the job effectively.
✨Emphasise Customer Service Skills
The role requires outstanding service to guests. Prepare examples of how you've provided excellent customer service in the past, especially in busy environments, to demonstrate your ability to handle pressure while maintaining a positive attitude.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to act quickly or resolve conflicts, and be ready to explain your thought process and actions taken.
