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- Tasks: Lead the bell staff, ensuring smooth baggage handling and guest services.
- Company: Join Ennismore's luxury SLS Hotels, opening a stunning resort in The Red Sea.
- Benefits: Enjoy a vibrant work culture, training opportunities, and a chance to shape a new luxury experience.
- Why this job: Be part of an ambitious project that offers unique experiences and a dynamic team environment.
- Qualifications: 2+ years in a Bell Captain role, strong leadership, and excellent communication skills required.
- Other info: This is a pre-opening role, perfect for those eager to make their mark in luxury hospitality.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Bell Captain to join the pre-opening of SLS The Red Sea. Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025, offering 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travellers of all ages.
This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.
Job Description
- Ensure that all guests’ baggage are received and delivered promptly and properly upon arrival and departure, including baggage storage.
- Be thoroughly aware of arrivals and departures of each day especially VIPs and Groups.
- Assist the Doorman in supervising traffic control in the driveway during peak hours.
- Do weekly schedules for bellman staff in relation to Hotel occupancy.
- Conduct daily briefing and ensure that all uniformed service staff are properly instructed and dressed, neat, clean and tidy at all times.
- Be responsible for Bellmen training (including identifying training needs).
- Ensure that all staff are fully informed and knowledgeable on hotel facilities.
- Ensure that the surrounding areas in the lobby level and main entrance are clean.
- Prepare newspaper orders and coordinate with news vendors for early delivery; instruct Bellmen in preparing and delivering them to guestrooms.
- Ensure all equipment is in proper condition and recorded properly.
- Be fully conversant with emergency evacuation and fire procedures and ensure all uniformed staff are aware of these procedures.
- Ensure the baggage room is clean and in order at all times.
- Use the Duty Log to document matters of importance and brief Chief Concierge daily.
- Arrange transport with the Airport Concierge and coordinate luggage.
Qualifications
- 2+ years of experience in Bell Captain role, preferably in a luxury or five-star resort.
- Strong leadership, problem-solving, and organizational skills.
- Proficiency in property management systems (PMS) such as Opera.
- Excellent communication skills in English.
- Ability to work in a fast-paced, multicultural environment.
- Strong attention to detail and a guest-focused approach.
Additional Information
Being a SLS employee means embodying and conveying the brand and the company mindset through our Heartiest service culture. We are an inclusive company and our ambition is to attract, recruit and promote talent.
Bell Captain employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bell Captain
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, especially in the context of resorts. Understanding the unique challenges and expectations of high-end guests will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience in bell captain roles or luxury hotels. Attend hospitality events or join online forums to connect with potential colleagues and mentors.
✨Tip Number 3
Brush up on your knowledge of property management systems like Opera. Being able to demonstrate your proficiency in these systems can give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss your leadership and training experiences in detail. Think of specific examples where you've successfully managed a team or improved service standards, as this is crucial for the Bell Captain role.
We think you need these skills to ace Bell Captain
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in roles similar to a Bell Captain. Emphasise your leadership skills and any experience you have with property management systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury hospitality and your understanding of the role. Mention specific experiences that demonstrate your problem-solving abilities and attention to detail.
Highlight Multicultural Experience: Since the role requires working in a multicultural environment, include any previous experience you have in diverse settings. This could be through work, travel, or education, showing your adaptability and communication skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Accor Hotels
✨Know the Company Inside Out
Before your interview, make sure to research Ennismore and SLS The Red Sea thoroughly. Understand their values, mission, and what makes them unique in the luxury hospitality space. This will help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Bell Captain, strong leadership is crucial. Be prepared to discuss your previous experiences managing teams, training staff, and handling difficult situations. Use specific examples to demonstrate your problem-solving abilities and how you motivate others.
✨Emphasise Guest-Focused Approach
Highlight your commitment to providing exceptional guest service. Share stories that illustrate your attention to detail and how you've gone above and beyond to ensure guests have a memorable experience. This aligns perfectly with the company's heartiest service culture.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a fast-paced environment. Think about past challenges you've faced as a Bell Captain and how you resolved them. This will showcase your readiness for the role.
