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- Tasks: Welcome guests with warmth and handle their luggage while providing local insights.
- Company: Join Raffles Hotels & Resorts, a luxury hotel group known for excellence and unique experiences.
- Benefits: Enjoy perks like meal allowances, transport coverage, and employee discounts.
- Why this job: Be part of a vibrant team in a contemporary palace, enhancing guest experiences daily.
- Qualifications: Previous experience in luxury hospitality and strong English skills are essential.
- Other info: Additional benefits include a 13th month salary and opportunities for career growth.
Raffles Hotels & Resorts est un groupe hôtelier international de luxe offrant des choix de destinations inspirantes. Chaque hôtel du groupe se distingue par sa propre personnalité et par le respect d’un service d’excellence auprès de nos clients. Notre but premier est d’attirer et de garder nos collaborateurs au sein du groupe en offrant les meilleures opportunités de carrière et de développement.
Dans ce cadre-là , l’hôtel Le Royal Monceau - Raffles Paris, Palace entièrement rénové par Philippe Starck, est composé de 149 chambres et suites dont 3 appartements privés, d’un Spa unique, de quatre restaurants : Matsuhisa Paris, dédié à la gastronomie péruvo-japonaise par le Chef Nobu, Il Carpaccio, italien étoilé en partenariat avec Da Vittorio***, La Cuisine connu pour ses petits déjeuners et brunchs d’exception, et Le Bar Long proposant une carte internationale tout au long de la journée, d’innovants cocktails et de délicieux tapas. L’hôtel est connu comme le plus parisien et contemporain des Palaces à travers : une Art Concierge – une salle de cinéma - une galerie d’Art - un concept store La Librairie des Arts.
Véritable ambassadeur de l’image de notre Palace, vous assurez un accueil personnalisé et chaleureux à notre clientèle et prenez en charge les bagages. Vous êtes en charge des voitures des clients de l'Hôtel. Vous êtes en charge de fournir des informations utiles aux clients sur les installations de l'hôtel et les attractions locales. Vous pouvez être amené à faire des achats pour nos clients.
Vous justifiez d’une première expérience dans un établissement haut de gamme international et avez un très bon niveau d'anglais. D’excellente présentation, dynamique, flexible, vous êtes animé(e) d’un sens développé du service client. Excellentes compétences en communication et sens du service client. La connaissance d’une autre langue est fortement appréciée. Permis de conduire valide.
Informations supplémentaires : Treizième mois. Prime indemnité repas. Pass Navigo : Prise en charge à 100%. Heures supplémentaires. Mutuelle. Nuitée Collaborateur. Carte Heartist Accor. Avantages Spécifiques. Et bien plus encore...
Bagagiste / Voiturier de Nuit (H/F) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bagagiste / Voiturier de Nuit (H/F)
✨Tip Number 1
Familiarise yourself with the luxury hospitality industry, especially the unique offerings of Raffles Hotels & Resorts. Understanding their brand values and service standards will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of Raffles Hotels & Resorts. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. As a Bagagiste / Voiturier de Nuit, showcasing your ability to handle various guest situations with poise will be crucial.
✨Tip Number 4
Brush up on your English and any other languages you know, as communication is key in this role. Being able to converse fluently with international guests will set you apart from other candidates.
We think you need these skills to ace Bagagiste / Voiturier de Nuit (H/F)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Bagagiste / Voiturier de Nuit. Highlight your relevant experience in customer service and any previous roles in luxury settings.
Tailor Your CV: Customise your CV to reflect your experience in high-end hospitality. Emphasise your communication skills, flexibility, and any language proficiencies that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific experiences that demonstrate your ability to handle guest inquiries and manage luggage efficiently.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a Bagagiste / Voiturier, you'll be the face of the hotel. Prepare examples from your past experiences where you provided exceptional customer service, highlighting your ability to handle requests and resolve issues efficiently.
✨Demonstrate Your Knowledge of the Hotel
Familiarise yourself with the hotel's facilities and nearby attractions. During the interview, mention specific services or features of Raffles Hotels & Resorts that excite you, showing your genuine interest in the role.
✨Highlight Your Language Skills
Since a good level of English is required, and knowledge of another language is appreciated, be ready to discuss your language proficiency. If you speak any additional languages, practice how you would use them in a customer service context.
✨Dress to Impress
Given the high standards of a luxury hotel, ensure you present yourself impeccably. Choose professional attire that reflects the elegance of the establishment, as first impressions are crucial in this industry.
