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- Tasks: Support the butler team with daily operations and maintain cleanliness of pantries.
- Company: Join the prestigious Raffles Hotel Singapore, known for luxury and exceptional service.
- Benefits: Enjoy a 5-day work week, duty meals, and discounts at Accor Hotels worldwide.
- Why this job: Be part of a dynamic team in a luxury environment with growth opportunities.
- Qualifications: Diploma in Tourism and Hotel Management with 2 years of relevant experience required.
- Other info: Ideal for those who thrive under pressure and have a passion for service.
The predicted salary is between 24000 - 36000 £ per year.
The Associate Butler role is to support back-end operations in order to ensure operational effectiveness for the butler team on a daily basis. The role encompasses a spectrum of responsibilities from picking up stocks and amenities to maintaining the cleanliness of operational pantries according to HACCP standards.
Primary Responsibilities
- Collect daily amenities such as fruits, special amenities and stocks and distribute them to operational pantries and appropriate storage spaces.
- Maintain the cleanliness of all butler operational pantries and store according to audit standards at all times.
- Receive and replenish stocks such as fruits and minibar items.
- Napkin folding, silverware polishing and chinaware cleaning.
- Assist to discard old fruits and replenish with new.
- Picking up of welcome drink ingredients.
- Handle breakage process on a weekly basis.
- Update all HACCP and audit trackers in a timely fashion.
- Inventory management of butlers’ OS&E and organise storage spaces.
- Perform any ad-hoc non guest facing duties which are assigned by the butler leadership team.
- Perform any other duties and responsibilities that may be assigned.
Qualifications Candidate Profile
Knowledge and Experience
- Diploma from School for Tourism and Hotel Management.
- Minimum 2 years’ relevant experience.
- Excellent communication skills in English and ability to communicate in a second language is preferred.
Competencies
- Possesses strong interpersonal skills and ability to communicate in a second language.
- Ascertains and addresses guest/colleague needs.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, exercises good judgment and maintains a high degree of professionalism.
- Prioritises and organises work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Embraces and responds to change effectively.
- Creativity.
- Experiential focus.
- Local market knowledge.
- Understands international luxury travellers and their needs.
- International level of quality and non-hotel experience a plus.
- Multi-cultural understanding.
Additional Information
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Associate Butler employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Butler
✨Tip Number 1
Familiarise yourself with HACCP standards, as maintaining cleanliness in operational pantries is a key responsibility. Understanding these standards will not only help you in the role but also demonstrate your commitment to quality and safety during the interview.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've effectively communicated with colleagues or guests in previous roles. This will highlight your ability to work well under pressure and address needs promptly, which is crucial for the Associate Butler position.
✨Tip Number 3
Research the luxury hospitality market and understand the expectations of international travellers. Being knowledgeable about their needs will set you apart and show that you are proactive and ready to provide exceptional service.
✨Tip Number 4
Prepare to discuss your experience with inventory management and organisation. Highlight any specific systems or methods you've used in the past to manage stock effectively, as this is a significant part of the Associate Butler role.
We think you need these skills to ace Associate Butler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and any specific skills related to the Associate Butler role. Emphasise your diploma from a tourism or hotel management school and any previous roles that demonstrate your ability to manage inventory and maintain cleanliness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of luxury service. Mention your interpersonal skills and how you can contribute to the butler team’s operational effectiveness.
Highlight Relevant Experience: In your application, focus on your past experiences that align with the responsibilities listed in the job description, such as inventory management, cleanliness standards, and customer service. Use specific examples to illustrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Associate Butler role.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Attention to Detail
As an Associate Butler, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where you demonstrated this skill, whether it was in maintaining cleanliness or managing inventory.
✨Demonstrate Strong Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. You might also want to highlight any experience you have in communicating with diverse teams or guests, especially if you speak a second language.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a stock shortage or managing multiple tasks under pressure. Think of relevant scenarios from your previous roles and how you resolved them.
✨Emphasise Your Initiative and Adaptability
The role requires self-motivation and the ability to adapt to changing environments. Share examples of how you've taken initiative in past jobs and how you’ve successfully adapted to new challenges or changes in procedures.
