At a Glance
- Tasks: Support the Night Manager in delivering exceptional overnight guest experiences and ensure hotel safety.
- Company: Join Novotel London Paddington, part of the global Accor family, known for memorable guest moments.
- Benefits: Enjoy free night stays, 30% restaurant discounts, and discounted rates at Accor Hotels worldwide.
- Other info: Full-time role with opportunities for growth across 5000 hotels in over 100 countries.
- Why this job: Be a key player in creating unforgettable experiences while developing your career in hospitality.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 32450 - 32700 £ per year.
Our mission at Novotel London Paddington is to create memorable moments for our guests, by connecting hearts from arrival to farewell. We’re looking for an experienced Assistant Night Manager to support the smooth running of our overnight operation. Working alongside the Night Manager, you’ll help deliver exceptional guest service, oversee the Night Audit process, support and motivate the night team, and ensure the safety and security of our guests, colleagues and hotel. You’ll also confidently lead the operation in the Night Manager’s absence.
This is an exciting opportunity to join one of London’s leading Novotel hotels and become part of the global Accor family. As part of our team you can have:
- Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
- Hourly salary: £16.30 plus service charge
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
This position is full‑time, 39 hours per week.
As our Assistant Night Manager, you will:
- Support the Night Manager in delivering a smooth, efficient and safe overnight operation.
- Act as the Manager on Duty in the absence of the Night Manager, taking responsibility for the hotel overnight.
- Deliver exceptional guest experiences by handling enquiries, resolving concerns and leading by example.
- Assist with completing the Night Audit, ensuring all financial transactions, revenue postings and reports are accurate.
- Support daily, weekly and monthly operational and financial reporting.
- Ensure billing, cash handling and banking procedures are completed accurately and in line with company standards.
- Supervise, motivate and support the Front Office Night Team while assisting other departments as required.
- Conduct regular security patrols throughout the hotel, including public areas, guest floors, gym, garage and back‑of‑house areas.
- Ensure all health, safety, fire and security procedures are followed and respond appropriately to emergencies.
- Support overnight room service operations, ensuring orders are prepared, delivered and presented to brand standards.
- Assist with coordinating overnight staffing levels and maintaining effective communication between departments.
- Coach, train and support the development of team members in line with Accor brand standards.
- Monitor guest feedback and contribute ideas to continuously improve service and operational performance.
- Support the Night Manager with departmental administration, handovers and maintaining operational standards.
To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Assistant Night Manager employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
