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- Tasks: Assist in managing the Housekeeping department and ensure top-notch service.
- Company: Join Fairmont St. Andrews, a luxurious 5-star hotel known for its stunning golf courses and spa.
- Benefits: Enjoy competitive salary, pension scheme, staff shuttle, and discounts on dining and spa services.
- Why this job: Be part of a team that delivers personalised luxury experiences and fosters strong relationships.
- Qualifications: Service-focused personality with previous leadership experience and a knack for building relationships.
- Other info: Opportunities for growth, on-the-job training, and regular social events await you!
The predicted salary is between 30000 - 42000 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill – serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. As Deputy Head Housekeeper you willassist the Executive Housekeeper with the day-to-day running of the Housekeeping department.
A little bit about what you will be doing:
- Provide a friendly and efficient service through effective recruitment, induction, training and development policies as measured by low turnover, high guest satisfaction
- Ensure everything is in line with Standard Operating Procedures
- Assist with all staff training, to ensure all staff deliver a superior cleaning service in rooms and all public areas to standards lay down by Executive Housekeeper
- To check rooms and public areas daily, complete any cleaning duties as necessary
- Coordinate all staff training, keep records up to date and make sure staff attend all relevant training courses
- All equipment used by associates is checked and cleaned regularly
- Service focused personality is essential and previous leadership experience required
- Proven ability to build and maintain good relationships with all stakeholders
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Competitive Salary
- Pension scheme
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments andgreen fees
- Complimentary access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
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Assistant Housekeeping Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housekeeping Manager
✨Tip Number 1
Familiarise yourself with Fairmont St. Andrews and its luxury offerings. Understanding the hotel's unique features, such as its award-winning spa and dining options, will help you demonstrate your enthusiasm and knowledge during any interviews.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams and improved service standards, as this is crucial for the Assistant Housekeeping Manager position.
✨Tip Number 3
Network with current or former employees of Fairmont St. Andrews. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Prepare to discuss your approach to training and development. Since the role involves coordinating staff training, think about how you would ensure that all team members deliver a superior cleaning service and maintain high guest satisfaction.
We think you need these skills to ace Assistant Housekeeping Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Assistant Housekeeping Manager position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous leadership experience, service-focused personality, and any relevant training or certifications. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering luxury experiences and your ability to build relationships. Mention specific examples from your past roles that demonstrate your leadership and training capabilities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Service Focus
As the role requires a service-focused personality, be prepared to share examples of how you've delivered exceptional customer service in previous positions. Highlight any experiences where you anticipated guests' needs or resolved issues effectively.
✨Demonstrate Leadership Skills
Since previous leadership experience is essential, discuss your past roles where you led a team. Share specific instances where you motivated your team, handled conflicts, or implemented training programmes that improved performance.
✨Understand the Company Culture
Research Fairmont St. Andrews and its commitment to luxury and guest satisfaction. Be ready to discuss how your values align with theirs and how you can contribute to maintaining their high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about situations you might face in housekeeping management and how you would handle them, ensuring you emphasise teamwork and communication.
