At a Glance
- Tasks: Support the Events & Groups team in managing and delivering exceptional events.
- Company: Join a newly renovated hotel in vibrant Southwest London.
- Benefits: Competitive salary, 28 holiday days, and employee discounts at Accor Hotels worldwide.
- Other info: Opportunities for growth and development within a friendly working environment.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Previous team management experience and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Mercure & Ibis London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 keys, across two distinct brands within Accor, Mercure & Ibis. The London Suite is the main ballroom for all types of events, extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar-free spaces in London for events up to 1,200 guests. The F&B outlets in the property have been created by PARIS SOCIETY. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realise your dreams.
POSITION OVERVIEW
The Assistant Events & Groups Manager supports the Senior Events & Groups Manager in the day-to-day management, supervision and development of the Events & Groups team. This role acts as a key support between the Senior Manager and the Events & Groups Executives/Coordinators, helping to ensure enquiries are handled efficiently, proposals are issued on time, business is converted and contracted correctly, and all event planning information is communicated accurately to the hotel operations team. Previous team management experience preferred.
Duties:
- Deputise as Groups and Events Manager in the absence of the Senior Groups and Events Manager.
- Support the day-to-day supervision, coaching and development of the Events & Groups team, ensuring enquiries are distributed, prioritised, followed up and converted effectively.
- Review turned-down enquiries and identify opportunities to create alternative offers.
- Contact clients to re-open the conversation and explore future event opportunities at the property.
- Support proactive sales activity by reaching out to past clients, agents and event organisers with relevant offers.
- Handle own portfolio of events and group enquiries, including taking initial enquiries, preparing proposals, negotiating rates, issuing contracts, collecting deposits and coordinating pre-event details.
- Work closely with hotel operations to ensure smooth event and group delivery.
- Help maximise revenue by supporting conversion, cross-selling, upselling and repeat business opportunities.
- Assist in maintaining and improving e-proposals, standard proposal templates, menus, packages and sales collateral used by the Events & Groups team.
- Support the management of financial processes, including deposits, payment schedules, PM accounts, billing instructions and client credit requirements.
- Build strong client relationships and deliver excellent customer service throughout the full event and group journey.
- Handle client challenges or operational issues professionally, escalating to the Senior Events & Groups Manager when required.
Additional Information
PERKS FOR YOU: Competitive salary, entitlement of 28 holiday days (bank holidays included), employee benefit card offering discounted rates in Accor Hotels worldwide, develop your talent through learning programs by the Academy Accor, free bonus breaks voucher, friends & family rates, eye test vouchers, private healthcare, opportunity to grow within your property and across the world, friendly working environment, ability to contribute to the local community and make a difference through our Corporate Social Responsibility activities.
Assistant Groups and Events Manager employer: Accor Hotels
The Mercure & Ibis London Earls Court hotel is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With competitive salaries, generous holiday allowances, and opportunities for growth within the Accor family, team members are encouraged to thrive in a supportive environment that values service excellence and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Groups and Events Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Groups and Events Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
