At a Glance
- Tasks: Manage Food & Beverage outlets, ensuring excellent guest service and adherence to hygiene standards.
- Company: Accor is a global leader in hospitality, offering diverse career opportunities across its hotels.
- Benefits: Enjoy complimentary stays in UK hotels and discounts at partner shops like Europcar and Merlin Entertainment.
- Other info: Diversity and inclusion are key values, promoting a welcoming culture for all.
- Why this job: Join a dynamic team focused on delivering exceptional service and achieving financial targets.
- Qualifications: Previous experience in a similar role and exceptional customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Work across all Food & Beverage outlets including our restaurant, bar and conference & events.
- Ensure that the Food & Beverage team deliver excellent & professional guest service at all times.
- Work with all departments to ensure that service times are adhered to.
- Implement and maintain standards relating to food hygiene, brand standards, stock control and OHS.
- Manage Food & Beverage employees including rostering, training and performance management.
- Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service.
- Handle guests’ complaints and comments tactfully and efficiently.
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
- Perform proper handover and communication to the next shift.
- Carry out Duty Manager shifts.
- Contribute to the realisation of financial targets of the department.
Qualifications
- Previous experience in a similar role is essential.
- Exceptional customer service skills.
- Ability to supervise and lead a team to achieve excellent & efficient service.
- Outstanding time management and organisational skills.
- Excellent interpersonal skills across a range of departments, guests and employees.
Benefits
- Training and development programs.
- Discount card to be used in Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
- Meals on duty.
- Uniforms.
- Employee Advisory Service.
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc.).
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Assistant Food & Beverage Manager employer: Accor Hotels
Accor offers extensive training and development programs, alongside a discount card for worldwide hotel use. Located in the heart of the hospitality industry, the team prioritises meaningful employment and a warm culture for all employees.
