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- Tasks: Assist in managing the Concierge team and deliver exceptional luxury service.
- Company: Join Sofitel Sydney Wentworth, a luxurious 5-star hotel redefining hospitality in Australia.
- Benefits: Enjoy exclusive discounts, progressive leave policies, and complimentary perks from day one.
- Why this job: Be part of a transformative journey and learn from industry experts in a vibrant environment.
- Qualifications: Passion for hospitality, experience in luxury service, and strong organisational skills required.
- Other info: We promote diversity and support your career growth with tailored development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Embark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French zest and Sofitel luxury. We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dining, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.
As our Chief Concierge's 2IC, you will be assisting in managing our Concierge team across hotel operations. You will be:
- Assisting in efficiently managing the Concierge team ensuring the highest standards of luxury service are consistently delivered.
- Leading by example in assisting guests with queries and providing recommendations.
- Knowledgeable on What's On in Sydney and able to provide assistance with dining experiences, tickets to a show, attractions to see or transportation.
- Fostering a consistent and guest-centric culture within the team to deliver a guest experience like no other in line with our luxury brand standards.
- Motivating and mentoring the team supporting their career growth.
- Learning from our experienced Chief Concierge and Hotel leadership team.
To be successful in this newly created role, you will have:
- A passion for hospitality and delivering exceptional guest experiences.
- Experience in a luxury hotel environment or luxury service role.
- The demonstrated ability to provide exceptional service exceeding expectations.
- Strong organisational skills and ability to effectively manage priorities.
- Demonstrated versatility in responding to guest requests and situations.
- Proven team management experience.
- The desire to continue your own learning & growth as we work together to achieve goals.
In addition to joining a fun, collaborative and fast-paced environment, we offer industry leading rewards such as:
- Collaborative and supportive environment.
- Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
- Progressive leave policies including 10 weeks parental leave.
- Complimentary dry cleaning & discounted city parking.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow!
Please note, you will require full working rights in Australia to be eligible for this position.
Assistant Chief Concierge employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Chief Concierge
✨Tip Number 1
Familiarise yourself with the latest trends and events in Sydney. As an Assistant Chief Concierge, you'll need to provide guests with up-to-date recommendations on dining, entertainment, and attractions. Being knowledgeable about what's happening in the city will set you apart.
✨Tip Number 2
Network within the hospitality industry. Attend local events or join online forums related to luxury service and hotel management. Building connections can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Showcase your leadership skills by volunteering for team projects or initiatives in your current role. Highlighting your ability to motivate and mentor others will demonstrate your readiness for a management position like the Assistant Chief Concierge.
✨Tip Number 4
Research Sofitel's brand values and service standards. Understanding their commitment to luxury and guest experience will allow you to align your approach and demonstrate how you can contribute to their vision during the interview process.
We think you need these skills to ace Assistant Chief Concierge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Assistant Chief Concierge position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your experience in luxury service roles. Use specific examples to demonstrate how you have exceeded guest expectations in previous positions.
Highlight Relevant Experience: In your CV, emphasise your experience in managing teams and delivering exceptional service in a luxury hotel environment. Include any specific achievements or recognitions that illustrate your capabilities.
Showcase Your Knowledge of Sydney: Since the role requires knowledge of local attractions and dining experiences, mention any relevant insights or experiences you have related to Sydney. This will show your potential employer that you are well-prepared to assist guests effectively.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this aligns perfectly with the luxury service ethos of the hotel.
✨Demonstrate Knowledge of Sydney
Since the role requires knowledge of local attractions and dining options, prepare by researching popular spots in Sydney. Be ready to discuss recommendations you would give to guests, showcasing your ability to enhance their stay with personalised suggestions.
✨Highlight Team Management Skills
As an Assistant Chief Concierge, you'll be leading a team. Be prepared to discuss your previous experience in team management, including how you've motivated and mentored others. Use examples that demonstrate your leadership style and ability to foster a positive team culture.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and versatility in handling guest requests. Think of scenarios where you successfully resolved issues or exceeded guest expectations, and be ready to share these stories to illustrate your capabilities.
