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- Tasks: Deliver unforgettable 5-star service and assist guests with menu choices.
- Company: Join The Savoy, an iconic hotel known for luxury and excellence in hospitality.
- Benefits: Enjoy competitive salary, generous holiday, exclusive discounts, and wellness perks.
- Why this job: Be part of a legendary team, develop your skills, and create memorable guest experiences.
- Qualifications: 1-2 years in luxury hospitality, passion for service, and excellent communication skills required.
- Other info: Flexible roles with opportunities for growth and multi-skilling.
The predicted salary is between 28000 - 38000 £ per year.
Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world\’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job Title: Host
Department: Food & Beverage All-day-dining: Gallery
Inspired and supported by: Restaurant General Manager
Salary: £35,148 including service charge
You will be accountable for:
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Delivering a memorable and professional Forbes 5-star service experience in our outlets, across all our F&B outlets
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Advising guests through enthusiastically sharing your knowledge about our F&B
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offering
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Delivering on all standards, policies and procedures to create memorable luxury
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guest experiences
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Maintaining a professional, smart and neatly groomed 5-star appearance
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Your key responsibilities & contribution will be:
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Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
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Assisting guests regarding menu choices in an informative and enthusiastic way
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Taking reservations with all required details in a welcoming and friendly manner
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Boosting our revenue through upselling and other creative initiatives
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Sharing knowledge of offering, promotions, preparation, general hotel knowledge
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and Savoy stories
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Following all health & safety policies when handling food and beverage
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Carrying out administrative duties, including printing menus and managing
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stationary requisitions
Qualifications
What you will need to do this role:
Essential:
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1-2 years serving or hosting experience in a luxury hospitality environment
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Passion for and understanding of 5-star hospitality and what it takes to deliver it
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Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
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Quick thinking, resourceful and able to solve problems ’in the moment’
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Ability to always remain calm and courteous
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Ability to work well under pressure in a fast paced and changing environment
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Able to work collaboratively as part of a team
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Willing to work in rotating shifts including weekends and public holidays
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Excellent knowledge of spoken and written English
Desirable:
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Basic knowledge of a POS System
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Basic knowledge of OpenTable
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Industry related certifications (i.e. WSET)
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Basic knowledge of a PMS system (Opera)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program
- English classes, optician reimbursements, and local discounts for F&B and retail
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All Day Dining Host, The Savoy Hotel employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land All Day Dining Host, The Savoy Hotel
✨Tip Number 1
Familiarize yourself with The Savoy's history and its unique offerings. Being able to share interesting stories about the hotel and its services will help you connect with guests and demonstrate your passion for the role.
✨Tip Number 2
Practice your upselling techniques by learning about the menu items and specials. The more knowledgeable you are, the easier it will be to recommend dishes and drinks that enhance the guest experience.
✨Tip Number 3
Showcase your ability to remain calm under pressure by preparing for common scenarios you might face in a busy dining environment. Think about how you would handle difficult situations or guest complaints with grace.
✨Tip Number 4
Network with current or former employees of The Savoy to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
We think you need these skills to ace All Day Dining Host, The Savoy Hotel
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the All Day Dining Host position at The Savoy Hotel. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 1-2 years of serving or hosting experience in a luxury hospitality environment. Provide specific examples of how you have delivered exceptional service and built rapport with guests.
Show Your Passion: Express your passion for 5-star hospitality in your application. Share any relevant experiences that demonstrate your understanding of what it takes to deliver outstanding service and how you can contribute to The Savoy's reputation.
Tailor Your Application: Customize your CV and cover letter to reflect the values and standards of The Savoy. Use language that resonates with their commitment to excellence and luxury service, and make sure to mention your ability to work under pressure and as part of a team.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry and what it means to deliver 5-star service. Share specific examples from your past experiences that highlight your commitment to excellence.
✨Demonstrate Your Knowledge of the Savoy
Research The Savoy's history, its offerings, and its reputation in the luxury hospitality sector. Being able to discuss the hotel's legacy and unique features will show your genuine interest in the position.
✨Practice Upselling Techniques
Prepare to discuss how you would approach upselling menu items or promotions. Think of creative ways to enhance the guest experience while boosting revenue, as this is a key responsibility of the role.
✨Exude Professionalism and Grooming
Since the role requires a smart and neatly groomed appearance, ensure you dress appropriately for the interview. Your presentation will reflect your understanding of the standards expected at The Savoy.
