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- Tasks: As Night Manager, oversee hotel operations from 11pm to 7am, ensuring guest satisfaction and safety.
- Company: Join Quay West Suites Melbourne, a luxury hotel community with stunning views and top-notch hospitality.
- Benefits: Enjoy discounts on accommodation, food, and access to global career opportunities with Accor.
- Why this job: Be part of a vibrant team, enhance your skills, and create unforgettable experiences for guests.
- Qualifications: Previous night audit experience is preferred; a positive attitude and commitment to customer service are essential.
- Other info: This role covers weekend shifts, perfect for those looking to balance work and studies.
The predicted salary is between 30000 - 42000 £ per year.
Quay West Suites Melbourne, 26 Southgate Avenue, Southbank, Victoria, Australia Req #4190
Friday, 11 April 2025
At Quay West Suites Melbourne we transform every guest\’s stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality.
Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional. From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike.
We pride ourselves on providing personalised service, and we’re looking for passionate individuals to join our dedicated team. Whether you’re interested in guest relations, food and beverage, or event coordination, you’ll find opportunities to grow and excel in a dynamic and supportive setting.
Purpose
As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel\’s exceptional reputation.
Primary Responsibilities
- Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
- Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
- Manage the reception desk and oversee night audit and reporting procedures
- Uphold overnight property security standards
- Assist in preparing for the daytime team\’s operations
- Role to cover Saturday and Sunday shifts
Skills and Experience
- Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
- A positive demeanour and capable of working independently
- Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
- Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
- A keen eye for detail to ensure accurate daily revenue capture and reporting
Benefits
- ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
- Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow\’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
If you value excellence, creativity, and making every guest\’s experience special, we’d love to hear from you. Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.
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Night Manager employer: Accor Apartments & Realty
Contact Detail:
Accor Apartments & Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarize yourself with the specific operations of a night manager in a hotel setting. Understanding the unique challenges and responsibilities that come with managing a hotel during the night shift will help you stand out as a candidate.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since the role emphasizes delivering exceptional guest experiences, showcasing your ability to handle inquiries and resolve issues effectively will be crucial.
✨Tip Number 3
Network with current or former employees of Quay West Suites Melbourne. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your experience with night audits and financial reporting. Since this role can lead to opportunities in operations or finance, demonstrating your proficiency in these areas will make you a more attractive candidate.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Night Manager at Quay West Suites Melbourne. Highlight your relevant experience in hotel operations, customer service, and any previous night audit roles in your application.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the job description. Emphasize your ability to manage nightly operations, provide excellent customer service, and maintain security standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to creating memorable guest experiences. Mention specific examples from your past work that demonstrate your quick thinking and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are well-organized and professional.
How to prepare for a job interview at Accor Apartments & Realty
✨Show Your Customer Service Skills
As a Night Manager, you'll be the point of contact for guests during the night. Be prepared to share examples of how you've provided exceptional customer service in previous roles, especially in challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Highlight your quick thinking and proactive approach to resolving issues. Prepare scenarios where you successfully handled guest inquiries or maintenance problems, showcasing your ability to think on your feet.
✨Familiarize Yourself with Night Audit Procedures
Since previous experience in Night Audit is valued, brush up on your knowledge of nightly operations and reporting procedures. Being able to discuss these processes confidently will show your readiness for the role.
✨Emphasize Your Attention to Detail
The role requires a keen eye for detail, especially in revenue capture and reporting. Be ready to discuss how you've ensured accuracy in your past work, whether in financial tasks or guest services.
