Guest Service Agent

Peppers Seaport Hotel – Guest Service Agent

Location: 28 Seaport Boulevard, Launceston, Tasmania, Australia

Peppers Seaport Hotel is situated just 5 minutes from Launceston\’s city center, within the vibrant dockside precinct. The hotel offers a variety of studio rooms and apartment-style suites with balconies, overlooking the seaport marina or the historic township. Guests can enjoy the scenic coastline, local produce, and wines of the renowned Tamar Valley region.

Purpose

As a Guest Service Agent, you will be the friendly face and warm welcome that sets the tone for our guests\’ stay. Your role involves managing guest check-ins and check-outs, delivering exceptional hospitality, and creating memorable experiences.

Primary Responsibilities

• Provide excellent hospitality from check-in to check-out, ensuring guests feel valued
• Communicate effectively with guests and colleagues to ensure smooth operations
• Handle guest challenges professionally, turning issues into positive resolutions
• Promote hotel amenities and services with thorough product knowledge
• Share local recommendations and information about nearby attractions
• Accurately manage reservations and guest accounts

Skills and Experience

• Previous experience in hotel front desk operations is advantageous
• Strong customer service skills with an innovative approach
• Ability to work independently and as part of a team
• Excellent organizational and multitasking abilities under pressure
• Proficient in written and verbal communication
• Flexible availability to work various shifts, including nights, weekends, and public holidays

Benefits

• ALL Heartist Membership: discounts on accommodation and F&B worldwide
• Family & Friends Discounts: on accommodation, services, and events
• Accor Live Limitless (ALL) Loyalty Program: earn rewards and status
• Learn Your Way: access to industry-leading training platforms
• Networking Opportunities: connect with over 300,000 hospitality professionals globally
• Worldwide Opportunities: grow your career across our 400+ hotels in the Pacific and 110+ countries

At Accor, we embrace diversity and inclusivity. We support your growth and learning, helping work become meaningful. Join us and be part of shaping the future of hospitality. We invite you to APPLY NOW.

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