Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of hospitality, ensuring guests feel special from check-in to check-out.
- Company: Join Accor, a global leader in hospitality, known for its inclusive culture and diverse teams.
- Benefits: Enjoy flexible schedules, opportunities for growth, and a vibrant work environment in Melbourne's heart.
- Why this job: Create memorable experiences while exploring Melbourne's hotspots and working in a dynamic team.
- Qualifications: Customer service skills, teamwork, and previous hotel experience are a plus; flexibility is key.
- Other info: Embrace a role that allows you to write your own story in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
Located in the heart of Melbourne and positioned within moments of the city's vibrant arts and entertainment hub, Mantra Southbank Melbourne offers a range of one and two bedroom apartments and exceptional food and service at its Mezzi Bar & Kitchen. When not working, with its central position, you will have Melbourne's world famous shopping, restaurants and cafés on your doorstep and an array of popular attractions all within walking distance.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
- Conquer challenges alongside guests, transforming dilemmas into success stories.
- Promote hotel amenities and services by having a deep understanding of products and offerings.
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
- Display proficiency in accurately handling reservations and managing guest accounts.
Skills and Experience
- Innovative approach to exceeding customer service expectations.
- Skilled at collaborating within teams, as well as working independently.
- Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.
- Proficiency in both written and verbal communication.
- Previous experience in hotel front desk operations is a valuable asset.
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Guest Service Agent employer: Accor Apartments & Realty
Contact Detail:
Accor Apartments & Realty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Familiarise yourself with the local area around Mantra Southbank. Knowing the best restaurants, attractions, and hidden gems will not only impress during your interview but also show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 3
Demonstrate your ability to handle pressure by preparing examples of past experiences where you successfully managed challenging situations. This will showcase your problem-solving skills and adaptability.
✨Tip Number 4
Research the values and culture of Accor. Understanding their commitment to inclusivity and exceptional service will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Guest Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and customer service. Use specific examples from your past experiences to demonstrate how you can create memorable experiences for guests.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hotel operations. Include specific achievements that illustrate your ability to exceed customer expectations and handle challenges effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Accor Apartments & Realty
✨Show Your Hospitality Skills
As a Guest Service Agent, your ability to provide exceptional hospitality is key. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Know the Local Area
Familiarise yourself with Melbourne's attractions, restaurants, and hidden gems. During the interview, you might be asked about local recommendations, so having a few up your sleeve will show that you're ready to be the 'local legend' for guests.
✨Demonstrate Teamwork
Collaboration is crucial in this role. Be ready to discuss how you've successfully worked within a team in the past, especially in high-pressure situations. Highlighting your ability to communicate effectively with colleagues will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've turned a guest's complaint into a positive experience. This will showcase your innovative approach to exceeding customer service expectations.
