At a Glance
- Tasks: Lead client onboarding and ensure a top-notch customer experience in payroll implementations.
- Company: Market leader in umbrella and contractor payroll technology with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a growing company that values operational excellence and client-centric delivery.
- Why this job: Join a dynamic team and make a real difference in client success and satisfaction.
- Qualifications: Strong understanding of UK payroll legislation and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
A market-leading provider of umbrella and contractor payroll technology, operating at the forefront of the UK temporary labour market. The business is recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor engagement at volume. With a strong reputation for service quality, compliance and innovation, the organisation continues to grow through operational excellence and client-centric delivery.
This is a senior Payroll / Project Manager position with a pure focus on implementations and customer experience within the umbrella and contractor payroll sector. The role does not involve running payroll. You will act as the operational and subject-matter lead for client onboarding, implementation and ongoing service delivery, ensuring customers fully adopt and maximise the platform while operating compliantly and efficiently.
Reporting into senior leadership, you will oversee structured implementations, manage the customer experience throughout the lifecycle, and act as a key liaison between customers, operations and product teams. A strong understanding of UK payroll legislation and batch payment mechanics is essential to credibly support clients and guide implementation decisions.
Payroll / Project Manager – Implementations & Customer Experience employer: Accomplish Today
As a leading provider in the umbrella and contractor payroll technology sector, our company offers an exceptional work environment that prioritises innovation, compliance, and client satisfaction. Employees benefit from a collaborative culture that fosters professional growth through continuous learning opportunities and a commitment to operational excellence. Located at the heart of the UK temporary labour market, we provide a dynamic workplace where your expertise in payroll and project management can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll / Project Manager – Implementations & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in the payroll and project management sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to reflect how your experience aligns with their goals, especially in customer experience and implementation.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, highlight specific projects where you improved customer experience or streamlined implementations. Numbers and outcomes speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Payroll / Project Manager – Implementations & Customer Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Payroll / Project Manager. Highlight your experience in implementations and customer experience, and don’t forget to showcase your understanding of UK payroll legislation. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to client onboarding and service delivery. We love a good story that shows your passion for customer experience!
Showcase Your Skills:In your application, make sure to highlight your project management skills and any relevant technical expertise. We’re looking for someone who can manage structured implementations and liaise effectively with various teams. Let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Accomplish Today
✨Know Your Payroll Legislation
Make sure you brush up on UK payroll legislation before the interview. Being able to discuss specific laws and how they impact client onboarding will show that you’re not just knowledgeable but also credible in your field.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've enhanced customer experience in previous roles. Think about specific situations where you’ve gone above and beyond to ensure clients are satisfied, as this role is all about managing the customer experience.
✨Showcase Your Project Management Skills
Be ready to talk about your project management experience, especially in implementations. Highlight any methodologies you’ve used, like Agile or Waterfall, and how they helped you deliver successful projects on time and within budget.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client onboarding and service delivery. This shows your genuine interest in the role and helps you understand how you can contribute to their operational excellence.
